2555 28th St SE
Grand Rapids, MI 49512

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Toyota of Grand Rapids

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent place

Reviewed by Marc from Grand Rapids, MIMay 28, 2023

Excellent service center for Toyota. Attentive, professional and very caring service staff, excellent technicians and master techs. Your car in safe hands. Speedy turnaround too.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Good experience purchasing car

Reviewed by Erica from Grand Rapids, MichiganMay 20, 2023

I really appreciated Toyota of Grand Rapids and Alfredo Castillo making the process of purchasing a vehicle run very smoothly. Everyone was very helpful and straightforward.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Slowwwww

Reviewed by Bill from MICHIGANMay 12, 2023

Very slow oil change shouldn’t take 1 hour 20 minutes not sure why the people who park the car leave the paper mat and plastic seat cover in the vehicle but the service writer did remove it for me. He was new and could not answer the questions I had with problems in my Tundra I guess I need to make another appointment

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

About Toyota of Grand Rapids

At Toyota of Grand Rapids the premiere Toyota dealership in the Grand Rapids MI area we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids and our goal is to provide you with the best sales and service experience possible!

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