Toyota
New Car Dealership in Woburn, MA
Overall Rating
4.2/5
Read dealer reviews
Woburn Toyota is a family owned dealership located at the crossroads of routes I93 & I95. We have served the greater Boston area for over 40 years by offering the highest quality new and pre-owned vehicles and by having the finest service department in Massachusetts. Woburn Toyota is part of the Albrecht Auto Group, which offers new Toyotas, Jaguars, Scions, Nissans, Infinitis, and high-quality pre-owned vehicles. Our sales team is always ready to help you find your next vehicle at a great price and our parts and service departments are staffed by highly trained technicians who can help you keep your vehicle running like new.
Woburn Toyota also has a service department if you need ongoing support with your new Toyota, Woburn Toyota has Toyota-trained mechanics and uses the highest quality parts. If you are in Woburn, Woburn Toyota should be your dealership!
Woburn Toyota Reviews
Overall Rating
4.2/5
243 out of 295 people recommended this dealer
Overall Facilities:
4.5/5
Worst car delivery experience ever!
Reviewed by Steve
in Boston, MA
January 11, 2021
I purchased a preowned Audi Q3 from this dealership. The only reason was because I found the car online while at another dealership and it had less miles for the same price. My experience for a very easy sale on their part was less than enjoyable. First - I had to get them to honor their listed online price (which they were not fast to do). And then reviewing the cost, they had many fees and random line items that they tried to hide - and wanted me to focus on the monthly cost (this is such a shady practice). And to top it off, it was the end of the day (2 days before the new year) and they were very clear obvious about not wanting to stay to make the sale. I should have up and left right then. But worst of all was my salesperson. She lacked knowledge and was not helpful in the least. She wanted me to not have the car for over a week because they did not have a mounting bracket for my plate! But worst of it was upon pick up - she was not present, and some stranger handed me the keys (without even confirming who I was) and said - ok, bye. Worse then picking it up at a random valet. No walk through, no showing me the car, nothing of the sort. I have more fanfare when I order a pizza! I was in utter disbelief.
Maybe other salespeople were better - but they need to vet their associates if that is the case. Certainly wont be going back for anything, especially not another car.
Franco is the best in the service dept.
Reviewed by Kerry
in MA
January 10, 2021
I had to buy new tires for my 2017 Sienna. Although I bought the car at Woburn, I was sure that I would buy tires from a tire retailer instead. I didn't want to get ripped off. But on a whim I called Woburn to talk to someone about the issue I was having (very loud noise, shaking, very quick tread wear) and decided to let them look at the car.
I am very glad I did. I worked with Franco in service who was so helpful and kind. This is the second time in a row that I got Franco when I took my car in. And he is consistently nice and looks for ways to help you out.
I had done a bunch of research before going in and had some pretty firm thoughts and opinions going in. Franco arranged for me to speak with the tire guy Sean (Shawn?) and he was also extremely helpful and I think very honest.
I never thought I would be ok with going to a dealer service dept. I am a skeptic and always assume I am getting the run around or completely ripped off. I might have some trust issues...hahaha! I have been going to Woburn Toyota for 3 years since I bought my Sienna and I would definitely recommend them to friends and family.
First lease
Reviewed by DCSanti
in Woburn, MA
August 25, 2018
This was my first lease and going into it I was super nervous. However my sales rep was absolutely helpful and very informative about everything. I told him exactly what I was looking for and he listened! Which I really appreciated. I 100% satisfied with my purchase and would recommend a friend.
