1399 Riverdale St
West Springfield, MA 01089

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Sales: 413-858-2190

Used Cars: 413-858-2190

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Balise Toyota

Overall Rating:

4 (out of 5)

82% recommend this dealer

286 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very friendly professional team .

Reviewed by Lisa from Westfield MaNovember 19, 2025

Very friendly professional team ..no preasure at all very helpful a total pleasure to work with.Would send famliy and friends to them .

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

I had an excellent experience at Balise Toyota throughout

Reviewed by Dawn Premo from MA March 17, 2025

I had an excellent experience at Balise Toyota throughout the entire process. I would highly recommend purchasing a car here. Nick was great from the beginning. We stopped in to test drive the Rav 4 and within 15 minutes we were out on the road! Nick was fantastic start to finish in helping us acquire the proper insurance and banking documents that we needed to purchase the car. He was there at the end to congratulate us and send us on our way. 5 stars! The pick up process was excellent and exceeded our expectations. I love that Balise provided someone to talk us through the features of our vehicle before just letting us drive off to figure it out on our own. Nate was fantastic in doing this. Very calm and thorough. I did not feel rushed. He got my phone connected with apple play, which is super cool! He showed me how all that stuff worked and he answered all of my questions. I love that if I have any future questions about the car or the technology that I can check in without feeling like I am bothering someone. Good vibes!! 5 stars! I love the new car. My first ever new car purchase at age 53 and am super psyched to have joined the Balise Toyota family!! Thank you for your commitment to good service, it shines through in your employees! Dawn Premo

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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Maximum rating = 5

2.0 (out of 5)

Totally underwelming by their enthusiasm to sell me a

Reviewed by Rbj from Providence, RIJanuary 02, 2025

Totally underwelming by their enthusiasm to sell me a car. Didnt ask me anything except my name and numver. I went elsewhere.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

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Maximum rating = 5

About Balise Toyota

Balise Toyota in Springfield Massachusetts provides Hassle-Free Car-Buying & Automotive Service Experiences to our Valued Customers.
To see our new and preowned inventories online or to book your next service appointment please visit us on our website at www.balisetoyota.com

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