Imperial Toyota

Honest, no xx, transparent thru the entire buying process. Bought a new Tundra and have been very happy with the process

Thank you Fawad for taking care of the Tundra and addressing all the maint items

AWFUL experience from start to finish. Car price wasn’t as advertised (because of small print xx around trade in value), then I was told there was no wiggle room until I was about to walk, and suddenly they found the “room” and they honored the price. Every time I called with a question, I seemed to get different answers. When I called to ask about the amount that can be charged to a card for a down payment, my husband and I were given three different answers by three different people. When I picked up the car, the fuel was almost totally empty (great service), there were belongings from the previous owner in the center console(gives so much confidence in their detailing and cleanliness), the back wipers don’t work and need to be replaced (there isn’t even blade on it - are you kidding me?), and now, only two weeks later, the CHECK ENGINE LIGHT IS ON and I am being told they will only repair it at a FARTHER Imperial location from me - DESPITE THE FACT that they will have to ship it to the closer one to repair it anyway!! I wish I was making this up - it is RIDICULOUS. This is AFTER selling me a $3000+ warranty and telling me that this covered me for EVERYTHING and that I could repair it ANYWHERE I WANTED with NO LIMITATIONS - but suddenly this expensive warranty doesn’t “kick in” until after the used car dealership warranty ends - a fact that no one bothered to mention at the time and no one seems to be able to answer for what length of time this is dealership policy even lasts. The woman I spoke with on the phone to confirm all of this was very rude and kept repeatedly talking over me and was completely unhelpful as well. 100% will NOT return - avoid buying your car here if at all possible. It is NOT worth it.