See all dealerships near Lancaster, MA that carry Toyota
Showing the most recent reviews from Cars.com and DealerRater.
Great dealer.
Bought a used car. It was ready and had been serviced and detailed. Debbie was excellent and I am very pleased with my experience. Definitely one of the better places.
Dealer Response
Hi Tony! Thank you for taking the time to let others know what it was like purchasing your new-to-you vehicle with Debbie! We're so pleased to hear that it went off without a hitch. Enjoy the new ride and have a great day! - Prime Toyota Route 2
Maximum rating = 5
Most Dishonest Dealership in the World
The sales person and sales manager lied to me and pulled a bait and switch . After the salesperson and I came to a decision on which trim and features I wanted and we had a price and payment plan, the sales manager made him switch the trim on me and most off the features were missing on the one that I did end up with, and the features were all snow related hence the reason I did not notice the missing options until about 3 weeks after I already had the car in my possession , after contacting them about the switch they said it was my mistake not theirs, so I had to complain to Toyota and BBB before one of the sales managers contacted me after 3 months , and She acknowledge that the mistake was made by them , said that the trims were the same but it was the package that was not the same and that it was easy for the salesperson to get confused with them, and that she would check into getting me the options that I was promised , like heated seats and mirrors also the power lift gate and remote starter, so I agreed, but that was my mistake because they never contacted me again and I cannot get in contact with anyone there that is willing to even listed to me, much less help.
Dealer Response
I am sorry to read this feedback. It is our goal to deliver a seamless and straightforward purchase experience, and it is disappointing that this was not better reflected in your time working with us. I assure you that it is never our intention to inconvenience our guests, and I apologize for any trouble you have had getting in contact with my team. I would appreciate another opportunity to speak with you to see what I can do to help make things right. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Luke Brown - General Manager - (978) 353-1706
Maximum rating = 5
Transparent
A big shout out to Mario Alvarez and Richard Klink for making my car purchase transparent and straight up. It was wonderful not to have any double dealing or fancy talk!!! All steps, including my visit to the dealer, and delivery of the car were efficient and timely. Many thanks, Gabrielle Bamfor
Dealer Response
Gabrielle, thanks for the kind review of Prime Toyota Route 2! We're pleased to hear that Mario and Rickard were so helpful throughout your purchasing experience. It makes us happy that the whole process was efficient and completed in a timely way.
Maximum rating = 5
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