Toyota
New Car Dealership in Haverhill, MA
Overall Rating
4.7/5
Read dealer reviews
We are a fourth generation family owned business..Celebrating 75 years of serving family's automotive needs. For the second consecutive year, we've been voted DEALER OF THE YEAR award for Volvo,2012 & 2013. We also earned a spot as a National Finalist for Dealer of the Year for Dealer Rater. Go to www.dealerrater.com to check our report card! Here at Jaffarian we take pride in our large selection of NEW and Pre-Owened vehicles, if you don't see the car you are looking for, we will find it for you!
Jaffarian Toyota also has a service department if you need ongoing support with your new Toyota, Jaffarian Toyota has Toyota-trained mechanics and uses the highest quality parts. If you are in Haverhill, Jaffarian Toyota should be your dealership!
Jaffarian Toyota Reviews
Overall Rating
4.7/5
63 out of 67 people recommended this dealer
Dealer reneged on pricing, kept me waiting
Reviewed by Stephen
in Wakefield, MA
March 25, 2020
I went in to Jaffarian on Monday to look at a car that they had over priced to start. They did the usual high pressure "what can we do to get you in to this car today schtick" to which I responded 30k. They countered 32k and I said, let me think about it.
Went back on Wednesday after deciding to spend 32k on the particular car. They then tried to charge me 33k and would not come back to the 32k. They actually said "I should have struck while the iron was hot..."
Thursday, they contacted me putting the 32k deal back on the table and asking when I could come in. I told them I would be in Saturday to finalize things.
Saturday morning I get a call making sure I would be in. I told them I had just been getting over some flu symptoms, but they were pretty insistent that I come in Saturday, so I told them I would be in.
I drove to the dealership, checked in, and was asked to wait. The dealership was freezing cold, so not the nicest place to wait around when you weren't feeling well to begin with...after being kept waiting for an hour my salesperson came over and said the car had been sold right before we got there (despite them knowing that I was coming in that day to finalize the agreement we had finally come to)
To add insult to injury, the sales manager John said he wanted to try to make things right for me, would look for the car at auction and would be getting back in touch with me. He never did. I called the dealer, talked to Matt and told him to have John get in touch with me...they never did. NEVER will I buy from them again and I hope I get the word out to other people to not do business with people that would reneg on pricing, have someone come in knowing they were sick and doesn't follow up how they say they would. Never received a follow up from John.
INCOMPETENCE! SCAMMED ME 500$ ! CROOKS!!!!
Reviewed by DDVVCC2
in HAVERHILL MA
December 20, 2019
Brought my toyota to get abs fixed and they charged me 500 and it didn't make a difference!!!! SCAMMED ME! do not go here! the employees don't know what they are talking about! incompetent! in my opinion! TERRIBLE PLACE!!
Finally...After going through "THREE" Dealerships!
Reviewed by Stripersteve
in Methuen, MA
June 18, 2014
I have been a toyota driver for the past twenty years. I have not had really good luck with any of them.....from Boston to New Hampshire (no names mentioned!). Either the Salespeople were taking me for a dope or the Service departments not having truly experienced people working on my vehicles. Needless to say, I was very leary of purchasing another Toyota from a Dealership. I decided to give Jaffarian Toyota a shot. I went to their dealership in Haverhill, met with a few salespeople, sat around and listened to customers and salespeople and how they interacted. I was impressed with what I saw and heard! I also have read many good reviews about Jaffarian Toyota, being around for 75 years gave me a little more confidence about dealing with a dealership that has been around for that long. I watched as the senior staff helped out the newbie sales people and saw the respect given to customers. I was introduced to Xavier Casiano who helped me above and beyond my expectations. He did everything in his power to get me the exact vehicle I wanted along with the exact options I specified. I was exceptionally happy in the way Xavier treated me and did whatever he could to make my buying experience top notch! I would definitely recommend Jaffarian and Xavier to anyone who is skittish about dealing with dealership salespeople and the whole buying process! Xavier is THE MAN!!!!!!!!
