1626 Worcester Road
Framingham, MA 01702
Sales: 866-978-2289
Used Cars: 866-978-2289
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:30am – 4:00pm |
See all dealerships near Framingham, MA that carry Toyota
Overall Rating:
4.5 (out of 5)
92% recommend this dealer
1349 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Straight forward and pleasant buying experience.
Straight forward and pleasant buying experience. Davyd was great to work with. I would recommend to others.
Dealer Response
We are so happy to hear you had a pleasant buying experience with Davyd and the team! Thank you for recommending Bernardi Toyota!
Maximum rating = 5
Won't recommend for anyone, not the first time, idk why
Won't recommend for anyone, not the first time, idk why i went back,nothing has change, same vad service
Dealer Response
I'm very sorry to hear we've let you down with our service. I will be sure to address this feedback with my team at once, but it is important that I connect with you to see what more can be done to make up for your experiences. Please consider contacting me. Best, Larry Sealy - Service Manager - larry.sealy@bernardiauto.com
Maximum rating = 5
Rating: 1 out of 5 Stars (If I could give 0, I
Rating: 1 out of 5 Stars (If I could give 0, I would) I scheduled a diagnostic and oil change for my AWD vehicle on Friday for an 8:30 AM drop-off Saturday. The issue was a dash warning indicating 2-wheel drive was engaged. I was promised the diagnostic would take "2 to 3 hours." The Experience: A Masterclass in Disrespect and Incompetence 5 Hours of Lies: After dropping off the car, I received a tracking link. For FIVE SOLID HOURS, the tracker remained stuck on the "Arrive" step. Not "Inspect," not "Service"—just "Arrive." This shows a total disregard for the customer's time and a complete failure of internal process management. The Communication Black Hole: After the 3-hour window passed, I called. The service attendant, Emily, did not pick up. I was told she would call me back. She did not. I called again 4 hours in; she did not pick up, and again, I was promised a call back that never came. The Confrontation and Unprofessionalism: 5 hours after drop-off, I finally got through to Emily. When I pointed out the unprofessionalism of ignoring my calls and letting my car sit untouched for five hours, her demeanor was instantly RUDE and DISRESPECTFUL. Bogus Diagnostic and Lack of Knowledge: After all that, she finally gave me a "diagnosis": the car needed a charcoal canister. When I asked (logically) what a charcoal canister—a component related to the EVAP system—had to do with a dashboard warning about the transmission/2-wheel drive engagement, she had no competent answer. Her knowledge was shockingly inadequate. The Final Insult After 5 hours of my time wasted, no diagnostic work done (beyond a guessing game), and the requested oil change completely ignored, Emily had the absolute audacity to charge me $100.00 for the "diagnostic." This is not a professional dealership. This is a sham operation that runs on wasted time, zero communication, and incompetent service advisors who charge you for non-existent work. Save your money and your sanity—take your business anywhere else. Bernardi Toyota of Framingham is an absolute disgrace.
Dealer Response
Marcelo, thank you for sharing your detailed feedback. We sincerely apologize for the lack of communication and service you experienced, as this is not reflective of the standards we aim to uphold. It sounds like we have some room for improvement in our processes, and your comments will certainly help us address these issues. If you're open to discussing this further, please reach out so that we can try to make things right with you. Thank you, Larry Sealy - Service Manager - larry.sealy@bernardiauto.com
Maximum rating = 5
Our mission is to provide our customers with exceptional service at excellent value in everything we do: from the vehicle purchase experience and the service and maintenance of that vehicle; to maintaining a significant inventory and selection of cars trucks parts and accessories; to the secure and confidential treatment of each customer's personal and financial information. We provide our customers with an attractive well-appointed facility where they can complete their business in a relaxed atmosphere where they will be treated with honestyintegrity and fairness.
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