Toyota
New Car Dealership in Framingham, MA
Overall Rating
4.5/5
Read dealer reviews
Our mission is to provide our customers with exceptional service at excellent value in everything we do: from the vehicle purchase experience and the service and maintenance of that vehicle; to maintaining a significant inventory and selection of cars, trucks, parts and accessories; to the secure and confidential treatment of each customer's personal and financial information. We provide our customers with an attractive, well-appointed facility where they can complete their business in a relaxed atmosphere, where they will be treated with honesty,integrity and fairness.
Bernardi Toyota also has a service department if you need ongoing support with your new Toyota, Bernardi Toyota has Toyota-trained mechanics and uses the highest quality parts. If you are in Framingham, Bernardi Toyota should be your dealership!
Bernardi Toyota Reviews
Overall Rating
4.5/5
73 out of 84 people recommended this dealer
Service instruments set to cheat customers
Reviewed by Harish Parwani
in sudbury
October 31, 2019
Took my Camry in for new tires this past Saturday,. Got 4 new Yokohama Avid ascent tires and had a multi point inspection done. These tires are listed on the dealers own website as having starting tread of 12/32 - however the multi point inspection showed my brand new tires with 11/32 tread - leads me to believe either I was sold older tires or the service folks purposely calibrate their tire measurement instruments incorrect to wrongly show lower tread than actual to get customers to buy new tires sooner.
Secondly, 6 months back on my service with the same dealer, it showed that my air cabin filters were dirty and need to replaced which I declined to do. Now 6 months later those have magically cleaned themselves and show nothing in the multi point inspection - so was I lied to 6 months back or now or was it something to do with it being 4pm on Saturday and they wanted to leave.
Leaving this review for the dealership to solve the mystery before I reach out to the Mass State Attorney Generals office and report the fraud.
Mustang
Reviewed by Kathy and Jim McKee
in North Attleboro,MA
December 06, 2018
Excellent experience. The vehicle was there as promised beautiful shape great price and no hassle. Delivered on time as promised. Would highly recommend them. Kathy and Jim Mckee
Love love love!!!
Reviewed by Vivian Ma
in Westborough, MA
April 16, 2017
Went there on Friday to get a quote on leasing a car and ended up walking out with an amazing deal on the exact car I wanted to lease. My dad is decently hard to work with at times, especially when trying to talk down deals, and the customer service rep who worked with us, Gustavo Goulart, was so extremely helpful and attentive to all of our needs and was really trying to help us and work with us. We also spoke to his manager, Charlie, and he was willing to try and work out a deal that worked for both our end and theirs and we ended up walking out of there extremely happy and getting the exact price we had in mind walking in there. There just brought in a bunch of new managers and are really trying to make the customers happy and I can attest to that. Although the other reviews may be for the service side of things, regarding the management and overall customer service side I have to say they were so helpful and nice and really tried everything in their power and give us everything we asked for. They were also extremely careful in explaining everything and made sure we understood exactly everything without pushing services and extra features onto us before we signed the deal. I would 110% recommend this Bernardi's to anyone who's looking to get a new Toyota and will definitely be coming back. Also, we worked with the financial rep who's name is Ron and he was the sweetest, funniest, most helpful guy who tried everything in his power to help us and meet our needs. Loved this place and whatever they are doing for new managing is most definitely working!
