Passport Toyota

Passport Toyota dealership’s conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses—a medically necessary item—under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts—the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner.

Passport Toyota dealership’s conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses—a medically necessary item—under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts—the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner.

Passport Toyota dealership’s conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses—a medically necessary item—under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts—the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner.