1107 West St
Annapolis, MD 21401

Get Directions

Sales: 410-774-5516

Used Cars: 410-774-5513

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Koons Annapolis Toyota

Overall Rating:

4.4 (out of 5)

90% recommend this dealer

1247 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Friendly on time.

Reviewed by amsljacksonOctober 19, 2025

Friendly on time. Kept me up to date on the progress of my car being serviced

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Koons Annapolis Toyota, we look forward to having you as a valued customer for many years to come! Ronnie Howard General Sales Manager 410-268-6480 ext 14107 ron.howard@koons.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The associate was very professional, polite,

Reviewed by Ebenezer from MDOctober 16, 2025

The associate was very professional, polite, knowledgeable and timely. He provided an excellent customer service!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Koons Annapolis Toyota, we look forward to having you as a valued customer for many years to come! Ronnie Howard General Sales Manager 410-268-6480 ext 14107 ron.howard@koons.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

On time; courteous; good communication; Prema kept it all

Reviewed by PriusSeptember 30, 2025

On time; courteous; good communication; Prema kept it all working smoothly; a good experience throughout

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We’re happy everything went smoothly with Prema and the rest of our team! Thank you for choosing Koons Annapolis Toyota and for sharing your experience. We hope to see you again down the road!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Koons Annapolis Toyota

Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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