Lee Toyota of Topsham

Bought a 2022 Toyota Highlander limited new in April of 2022 had 34 miles on it. All service has been done and at 69000 miles the transmission failed. Come to find out it’s not just my vehicle but thousands of highlanders. The dealership knew this was an on going issue because of multiple service bulletins issued by Toyota, yet they said nothing to us when we purchased this vehicle. Now we’re stuck with a $9703 repair bill that Toyota North America is only going to help with 25%. AGAIN 69000 miles. Lee and Toyota do not stand behind their products. Do your own research before buying don’t trust that Lee has any integrity because they don’t.

The purchase of my car went very well until I went to pay for it. I started by stating I did not want a service agreement, the finance person insisted that state law required him to go through the options (I don't believe this). I was told I could cancel within 30 days of purchase. I agreed to a service agreement and changed my mind within a few days. It took a three weeks to get my money back but WITHOUT the $100 plus, sales tax. The finance person told me I couldn't get that back(not true). I persisted and finally after several emails, he told me I could request it back from the state. I purchased the car in March and just got the refund from the state in July. Lee Toyota did nothing to assist with this refund. Otherwise, service and sales were very good.

Decided to keep our leased rav4 and purchase as a program car from Lee in topsham. They wanted to charge me the $500 documentation fee all over again. I knew that this was not not necessary and blatant gouging. When I complained to the GM about it, he stated that that charge was an important part of his revenue model -- can you imagine that was supposed to placate me. I had to go to another Toyota dealer up north to purchase the car from Toyota leasing -- without that charge. Adam Lee tries to present himself as a nice guy when he is really a sleazy pirate at heart. Subsequent to that I returned to them because they were still giving me complimentary inspections. (All the rest of their services are stupidly overpriced. They failed the car for suspension parts that were perfectly safe and serviceable and in conformance with the criteria in the stat inspection manual Lee wanted $1400 to replace parts that I could purchase for $200 from NAPA. That is a foolish amount of labor added to remove 6 bolts total from pieces easily accessible with the rear wheel removed. That upsell is probably fraud or at the least completely unscrupulous. I got a sticker without their required repair at a local garage for the normal fee from people who performed a fair and honest inspection. Lee Toyota is a pack of thieves and I will never again darken their door.