Toyota
New Car Dealership in Thomaston, ME
Overall Rating
4.5/5
Read dealer reviews
Welcome to Shepard Automotive Group! Located in Rockland, Maine, Shepard Automotive Group is proud to be one of the premier auto groups in the area. From the moment you walk into one of our showrooms, you?ll know our commitment to Customer Service is second to none. We strive to make your experience with Shepard Automotive Group a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Chrysler, Dodge, or Toyota, you?ve come to the right place. Call one of our stores or contact us through the site for your No-Obligation Internet Price Quote from our Internet Department.
And for service for your new Toyota, Shepard Toyota is the place to go in Thomaston. Shepard Toyota has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Shepard Toyota Reviews
Overall Rating
4.5/5
18 out of 21 people recommended this dealer
Independent, Very Independent!
Reviewed by Local Resident
in Rockport, Maine
November 03, 2020
Been trying to get service done on our Avalon but no call back from service department, just voice mail. I have been two days now trying to get through and left two messages today asking for a call back to make an appointment. They are not returning my calls.
Had shimmy problem with Tundra at 30mph and 45-50mph. Was told tires were out of round. Replaced tires and still had shimmy. Road test balanced them 3 times and they charged me each time but still had shimmy, though not as bad. Found out a couple years later the shimmy was my torque converter and there was a bulletin. It would have been covered under warrantee but had to be replaced after warrantee ran out. Very expensive and now is going again.
When we were shopping for the Avalon we called numerous dealers for prices. I wanted to buy local but could not get a good price from Shepard’s. Ended up buying from Charlie’s Toyota and saved thousands of dollars under what Shepard’s quoted. Tried to get Shepard’s to meet or beat the Charlie’s quote but they wouldn’t even come close.
It is becoming apparent to me Shepard Toyota is very independent and could care less if they sell vehicles or do service repairs. I want to like them but they give me no reason to. The only plus is that they are close to home but it looks like I will end up having Charlie’s service our car even though they are 1 hour away rather than 10 minutes away like Shepard’s. Shame.
New car purchase
Reviewed by Chris
in Lincolnville
January 19, 2019
It was a pleasure to work with salesman Bill Carr Jr. I had no idea purchasing a new car good be such a good experience. He and the support staff answered my questions effectively and efficiently, made decisions that smoothed out the process, and made adjustments to meet my needs. My hat is off to the Shepard family. Thank you.
Great Sales service
Reviewed by Todd Williams
in Camden
December 14, 2018
I had Kristopher McMahon as my sales rep., and he was excellent. The used Sienna I purchased had a few minor issues(like the outside temperature gauge was off) that I noticed after driving it for a few days, and he got those issues taken care of immediately. Great service on all levels.
