Berlin City Toyota of Portland

Painless! How often does anyone ever say that about buying a car, right? Well, if you want a transparent, comfortable, seamless and painless car buying experience go see Melanie Lacombe at Berlin City Toyota. * Disclaimer: Let me start by saying I don't throw praise around lightly, I'm a business author and speaker (my subject matter expertise is customer service, leadership and operational excellence). Melanie truly makes buying a new car an incredibly easy experience. It doesn't feel at all adversarial, manipulative or transactional. Melanie conducts herself like a trusted advisor (no gamesmanship or strongarm sales tactics), her follow through impeccable and attention to detail second to none; as a result she creates a win-win situation for all involved. Which is why when I needed a new vehicle this week I didn't even think of calling anyone else. I just bought a 2021 Toyota Sienna from Melanie on Saturday. This is my family's 10th Toyota over the past 25 years. My wife, 2 daughters, my mother and I all happily drive Toyotas. Obviously we are sold on Toyota, as it's a reliable and trustworthy brand. But as importantly we are sold on Melanie Lacombe who is every bit as reliable and trustworthy as the brand she represents. Get your next vehicle from Melanie at Berlin City, I promise you won't be disappointed.

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I was attempting to purchase a vehicle when my sales person went out for a dental issue. I had contact with them while they were out and was waiting on my vehicle appraisal from berlin city. No one got back to me for two days, and now the vehicle I was in the process of purchasing was sold from underneath me. Tim the Sales manager didn't seem to care.