990 Center St
Auburn, ME 04210
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Auburn, ME that carry Toyota
Showing the most recent reviews from Cars.com and DealerRater.
NEVER buy a car from this dealer.
NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!
Maximum rating = 5
The sale was great but the service after the sale has
The sale was great but the service after the sale has been very lacking in professionalism and no understanding about customer service, from the service advisor(not transparent on issues) the technician(rude), the service manager (defensive) and even the General Manager who has not even tried to connect with me. Not a single apology except from the poor office lady who they sent out to give us bad news, but had no idea what had really happened. Their HR Manager really needs to get all of them through some stringent customer service training. They have lost my business. How many others did they fail?
Maximum rating = 5
Stay away!!!
Unprofessional and rude General Manager. On 11/15/22 my wife went to this dealership, test drove a 2023 Toyota Camry SE and we decide to proceed with the purchase. I was at work at the time and I told my wife to start working on the paperwork to speed the process. I got out of work, called my insurance company, added the car to our policy, and went straight to the dealership to meet with my wife and the sales person (Bruce). Upon my arrival l asked the sales person if he could talk with his manager about giving us any discount. I also told Bruce that we usually purchase our vehicles from IRA and they always give us discount. The sales quy told us to wait and went to talk to his general manager Nick Elwell. Meanwhile I got an important call from one of my employees and Bruce came back, I was on the phone. The general manager Nick Elwell came flying out of his office and said "get out!" He continued by telling me that I was being disrespectful by calling another dealer. His approach was totally unacceptable and super unprofessional. Even if I was calling another dealership he had no reason to tell me to get out of his dealership. I told him good luck and walked away.
Maximum rating = 5
Walk into Emerson Toyota and you feel it.
It's not just something we say it's our philosophy of doing business - treating other people not just the way we would want to be treated but like we want the most important people in our lives to be treated. Now if that sounds too good to be true in a day and age when most businesses treat their customers like a number don't take our word for it - ask our customers. Chances are they won't be too hard to find - we've sold and serviced thousands of vehicles all over Northern New England.
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