John Harvey Toyota

I visited Harvey Toyota a few weeks ago for a service. I have to rave about the super nice young man, Devin that took care of us. It is really nice to have a smiling face walk out to you on a not so pretty day. Devin stayed in contact with us during the service. He is very polite, professional and has wonderful manners. It is nice to see young people in this service area again and ones that actually like to work. We give Devin 1000 stars all around. Thank you for your smile and wonderful compassion for us elders. We will definitely be coming back for his help.

I had my oil changed at John Harvey Toyota in Bossier last week and the service department did an awful job! Oil was spewed all under the hood of my car. In addition, they forgot to place the new maintenance sticker in my car windshield. Had to spend time and waste gas going back to pick up new sticker. The service department use to perform outstanding work. Not anymore! I was asked to bring my car back so they could clean all the excess oil off. Causing me to waste time and use gas to return. In addition, when I got home and checked under my hood I noticed my battery cap had been removed. On Wednesday, I was told I had a valve leak. I spoke with the Service Manager David and asked him why wasn’t I told about the valve leak when I had my oil changed and other repairs made last week. David spoke very harsh and unprofessional. He was not kind at all. His tone should have been nicer since it was the service department fault for the substandard work they performed. David stated he didn’t know why I wasn’t told about the valve leak. He did admit it was their fault for the spilled oil. David should have apologized for the lack of service and for my having to return to have the excess oil removed. If I had been a man and not black David would never have spoken to me the way he did. I have had my car serviced at John Harvey Toyota in Bossier for years. However, over the years the service in the maintenance department has deteriorated and fallen way below performance.

After 30 second look at my trade in, offered me $2k. I sold it @ KBB price of $7k 4 weeks later. Offered me $500 military discount on phone. Arrived to sign papers and manager said they could not give discount to me.