Toyota
New Car Dealership in Nicholasville, KY
Overall Rating
4.4/5
Read dealer reviews
Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Toyota of your choice. At Toyota On Nicholasville, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search.Our service department has one of the highest customer satisfaction ratings in the area and offers multiple amenities. Whether you live in the Nicholasville area, or driving from somewhere else, we're ready to serve you.
If you're looking for service for your new Toyota, Toyota on Nicholasville's trained mechanics can help keep your new car running like new. So give them a call!
Toyota on Nicholasville Reviews
Overall Rating
4.4/5
57 out of 68 people recommended this dealer
Avoid this place at all costs
Reviewed by Kent Laufenburger
in Lexington, KY
September 10, 2019
Dropped my car off for a 7:30 am appointment and was told that it would take 30 mins to diagnose. It took them 3 days and I had to call each day to ask about it. They couldn't diagnose the main problem but had several suggested repairs that were not discussed until I showed up to pick up the car. One service advisor mentioned that it appeared that my original advisor and the mechanic didn't seem to want my business. I was eventually quoted $5,000 to do the repairs (how convenient). So unprofessional! I will never take my car to this place again! There are too many better choices.
No reponse from Management about bad service
Reviewed by Steven C
in Lexington, Ky
July 03, 2018
Bought my car new from this dealer and had 90% of service done there over four years. Last visit was horrible. Installed wrong wiper blades and used "wrong weights" on new tires. Had to make two extra trips to get what should be simple service. Cost me time and money. Called the Service Manager to discuss but he did NOT CALL BACK. After a couple of weeks, I e-mailed the Service Manager. Again NO RESPONSE. Third try included the General Manager in an e-mail. NO RESPONSE! Clearly don't care about paying customers! Never had such an issue with any company before!
Get it right the first time they did not
Reviewed by EX valued customer.
in Lexington, Ky
June 30, 2018
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
