Marshall Dry Ridge Toyota

By far, the best salesman (Kaleb) and dealership that I have dealt with in thirty years. I would strongly recommend to anyone looking to purchase a Toyota.

I have been using Marshall Toyota for about the last 17 years. I have bought vehicles and used them for service. However the service department has gone downhill so much that I will no longer use them. Yesterday I took my car in for routine maintenance. It was to be a final straw service, to see if they had improved. They weren’t quick but I did get my car in a reasonable time. However when I drove it off the lot the digital speed indicator and the screen info were not visible. I pulled over and checked the back up cam. It was not visible either. There was something vaguely visible, but extremely faint. I pulled back in front of the service bay and informed them of the situation. The man looked at the situation and sort of indicated that there was something on the screen visible, the time. When shaded the screen I could very faintly see the time but nothing else. He didn’t argue all that much about the visibility, but was clearly not pleased to have to deal with the situation. All displays had been very visible when I brought the vehicle in. He had me pull into the service bay where it was darker and played with the screen until all was somewhat visible. When I pulled back into the sunlight I could see the info, until I put on my sunglasses, and then it was too dim to see. This morning I will be working at home to restore the display to a usable condition. About a month ago I needed a flat tire replaced. I called them, they would have a tire the next day so I made an appointment to have it changed. I came in dropped off the vehicle in service and went inside to wait for the service. An hour and three quarters later I went to the service desk and asked if they had started to work on the tire switch, and if not, to just bring my vehicle out. They brought it out and I went to Big O tire in Georgetown and they made the exchange in about fifteen minutes. About fourteen months ago I brought my vehicle in for something minor in the service area. They said it would take sixty to ninety minutes, so I waited. Six hours later they informed me it was ready. To their credit they said they had screwed up and had to redo the repair and knocked off 10%. My wife drove a Lexus, and at my suggestion she took it in to Marshall for routine maintenance service rather than drive to Lexington. After the service was completed she drove onto I-75 heading home. Shortly after getting onto I-75 one of the wheels flew off the car sending her off the pavement and into a ditch. She had it towed to the Lexus dealer and they determined that the lug nuts had not been tightened after the tires were rotated. I give Marshall very slight credit for not arguing their actions had caused the crash, and paying for the cars repairs. However as this could have been a fatal crash due to their failure, very slight credit. The final, final straw thing for me though, is the attitude of the personnel in the service department. What had once been friendly and courteous are now people that consider, or at least act as if, customers are an imposition. The man I dealt with yesterday asked my last name and that is how he addressed me, no Mister in front, just the last name. When my vehicle was bought in from service and the mechanic brought the paperwork into the desk, I went over to settle up and was informed that he had other things to do and it would be a while before he did my paperwork. I did stand around his desk and within five minutes he did do the paperwork. Safety in a car is paramount and I can no longer trust Marshall. I will use another dealer for service and I will no longer buy new vehicles there.

Bought a 2025 tundra in April. Took it in today for the first service appointment. They wanted an extra $80 to rotate the tires because i replaced the factory tires and wheels with aftermarket 285s. Toyota south offers to rotate them for free and the manager there said he has never heard of anything like that. Buy somewhere else. Love the truck but the service and lying is ridiculus. Also let without the detail being done after waiting for 3 hours. My brother had the same issue after buying 2 new vehicles from them and now won't buy anything from them. 3 years of free maintaince that's not free!!!!!