Toyota of Bowling Green

I had a very bad experience at Toyota, a Bowling Green. I purchased a car on a Friday afternoon on Monday. I had found out the insurance I had was going to double after shopping around nothing was looking any better I called the dealership they told me the car is mine. I bought it, they did not offer me any other options. I thought that was very rude and unprofessional not to offer me anything else. I had equity in my car a great amount. It’s not as if I walked in there empty-handed I would have been returning customer had they worked with me. I did ask the general manager. If there was someone else I could speak with. He told me he was it, which led me to believe he on the dealership. No surprise to me that is not true. I did call the dealership back and expressed my concerns. I was told someone would give me a call. I have not received any call to date.

I came in yesterday and had an overall bad experience.... but... I talked to the service manager and came back in this morning. He was immediately very helpful and had the issues fixed in less than 30 minutes! I think I might’ve just showed up on a busy day yesterday. But overall the environment and staff are very pleasing and nice.

Courtney Miller is the greatest, very easy to communicate with, one of the most courteous, knowledgeable salespeople I have ever had the pleasure of working with she goes above and beyond to see that you are completely satisfied with your vehicle purchase experience.