Clemons Inc. of Ottumwa

I was in Ottumwa visiting relatives and saw a Toyota Rav4 on their lot that I liked. Sent an inquiry to the sales department when I got home and used the trade evaluator on the dealer website so I had some idea of what to expect for my trade-in. Didn’t hear from a salesman for two business days and this probably should have clued me that they weren’t interested in doing business with me. The salesman finally called me and I scheduled an appointment for the following Saturday. After driving four hours to get to the dealer, I was told that he was “with a customer” and was shuffled off to the customer lounge. I waited around an hour and 15 minutes and decided I had waited long enough. On my way out ti my car I get aporoached by another salesman who says maybe he can help me. He demonstrates the Rav4 and then they evaluated my car. Their evaluation was over $2000 lower than the one I had received from the dealer’s website. Before leaving, the salesman wrote down my phone number and said he’d call back in a few days. I got in my car and left. I never got that phone call and worst of all, I had an appointment with another dealer to look at another car that I was late for due to the wasted time at Clemons. By the time I got to that dealer, the car had been sold. This is NO way to treat a customer and I for sure won’t be wasting my time or my money with these people again!

Clemons made me an offer on one vehicle, and told me others I was interested in from their website (with fewer options) were not available. When I agreed to buy the offered model and came in to the dealership, the paperwork had a different model listed, with the fewer options, at the "more loaded" price. They came down some on the second vehicle, but not much. The salesman covered part of the difference out of his own pocket (presumably, parts not arrived yet), but I am still out a few hundred dollars I should not be. Could be an accident. Then again, a web search seems to indicate maybe not. Buyer beware.