Bob Rohrman Toyota

Son?s car had water pump fail right before thanksgiving break. Dealership quoted and performed work with holiday in mind to get his car back up and running and home for thanksgiving. Excellent customer service and understanding the situation.

We did not finance so I have no opinion about the department, but I'm sure it's top notch.

DO NOT BUY FROM THIS DEALERSHIP! I bought a 2023 Toyota Camry from here in January of 2024. At the time of the purchase I was presented a clean carfax by Rohrman, and told the vehicle had never been in a crash. Outside of a bumper that didn’t completely snap in place and some small scratches, I was happy with the car. That was until summer rolled around and the A/C in my car did not work. I took it to a mechanic who discovered the cars compressor and condenser were severely damaged. During this inspection they also discovered that a large piece of my bumper that holds the bottom of my car in place was missing. They concluded that this vehicle had been in a small wreck that was never reported. In that crash they believe the cars compressor/condenser system was damaged and never fixed, along with the bumper that was never replaced. I contacted Rohrman about this to see if they would cover the cost of a new compressor and confessor, or at least replace the missing parts of the bumper they sold me the car without. Sadly, like many others, I was met with unfriendliness and accusations. This company negotiated in bad faith and sold me a car they clearly knew was damaged. They sold the car to me with missing parts in the first place. Rohrman will hide behind their “sold as is” policy and pawn the blame off on you. I thought I was getting a good deal on this car but I have now put nearly two thousand dollars of repairs into it. No help from this company at all, not even an apology. Very disappointing. Do not take this company at their word. Thoroughly check the car before purchase and run it by a mechanic. I regret not doing it myself. Thankfully Toyota Corporate stepped up and paid for a new bumper thanks to my 36,000 mile warrant. Rohrman could learn a thing or two about customer service from them. Would give zero stars to them if I could.