711 N Nappanee St
Elkhart, IN 46514
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 9:00am – 3:00pm |
See all dealerships near Elkhart, IN that carry Toyota
Showing the most recent reviews from Cars.com and DealerRater.
My experience there sucked big time people in the
The service manager thinks his crap don’t stink. He lied to me, but he said he didn’t but he did ask for a certain receipt couldn’t get it. Try to get information about tires couldn’t print nothing off too much trouble that’s gone mine look it up other Nat I’ve never go back talk to other people upfront while sitting there. They’re not coming back either because they’re so cheerful in the back treat people like crap. The work on my truck should’ve took 4.5 hours. They got it done in 11 didn’t have the decency to call me the next day to say they had my truck done told me to show up between 10 and 11 and 12 could’ve called me in the morning and said hate your trucks done. I could’ve been there at nine too much bother.
Maximum rating = 5
I went to have my windshield wiper looked at 6-13.
I lease my car. Took it to heart city to have my windshield wiper looked at. They said it was broken and that I tried to take it off or it was done by a car wash. The service manager was very rude and said I did something and it’s not covered by warranty and turned his back and walked away from me. I just turned on the wipers and this is what it did. I do not appreciate him accusing me of breaking it. For I did not . I will never have them do anything to my car and I will never buy from them again
Dealer Response
We are so sorry that you feel this way. external damage is not covered by any manufacture's limited warranty.
Maximum rating = 5
Richard Cripe couldn't have been more helpful!
Before driving the distance I asked Richard for information, pictures and his honest assessment of the car I had in mind. He quickly responded to all my requests and went above and beyond making sure I had all the details needed to decide if this car was a perfect match to my needs. I highly recommend him as a primary contact when looking for that perfect car!
Maximum rating = 5
Donna Lochmandy Heart City Toyota Dealer Principle wants to thank everybody for visiting Heart City here on Cars.com. "Our standard of doing Business is giving everyone the best shopping and purchasing experience available". Having one of the best Customer Satisfaction ratings in the Midwest Heart City Toyota will always treat you with respect. Thank you to all our customers for giving us the opportunity to offer you our services!
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