Andy Mohr Toyota

So I got scammed when we financed our Tacoma from Andy Mohr now I can’t get warranty work done. We had a sensor issue with the rear sliding window. We took it in and they said it will be a while to get the part. We will call you when it comes in. Of course never hear anything for a nine months. In the area today and stop in to check on it. No record. Work completed when vehicle was brought in originally. No record of part ordered or anything. Now it will be a charge to fix. Scammers in service too. Collected on warranty work but work not completed. Won’t expect anything different out of good old Andy Mohr Toyota.

Unprofessional management and poor service. Went for a service job scheduled my appointment a week in advance and called the day before to make sure everything was OK before going in. I dropped my car off speaking with service helper named Nerri. Explained to me it was no problem and would take only 2 hours. He mentioned to me that they were apparently 6 cars behind. I said no worries just call me when its ready. I waited 2 hours and got the call to be told they made a mistake. The part ordered for service was never ordered somehow even tho before the appointment it was checked in inventory and green lighted. I demanded to speak to a manger, and was put on hold to be hung up on and then texted that they'll call me shortly. As im on my way to retrieve my vehicle the manger tells me " so we have this story " , but this is no story and this is not a manger who is doing thier job. As they crash out on me on the phone and ask me " what do you want me to do here." This shop is a joke , this was my second experience of using them in 6 months time. The first time was an oil change on my 2004 highlander. There was a 2025 grand highlander had the same thing done parked next to mine. As the owner drove out I watched 6 or more quarts of oil spill out the forgotten drain plug and watched them drive out and down the street. Should have never came back but sadly I did. Stay away from this stealership and thier Unprofessional service station unless you want to pay thousands in repairs or have your vehicle held against you.

I visited the dealer a few days before Halloween. I liked a car, and a sales representative named Jeff Velasquez offered a 2025 RAV 4 Limited for $38,000. I was still undecided about the deal. I finally had a day off yesterday, Veterans Day. I called and got confirmation that the price was still the same. I went in to test the car and wanted to trade in my car as part of the purchase. They offered a very low price for my trade-in until I showed them the report from CarMax. They raised the offer a bit and explained the tax implications before and after the trade. I was aware of how it worked. Then they raised the price further. What a rip-off. You don't want to waste your time with this sales representative or his manager, who tried to convince me to come in for a test drive and made me wait. It was a complete waste of time. Their customer service is very poor, and they blatantly BIG LIED to customers like me.