1111 Napleton Way
Urbana, IL 61802

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Sales: 217-582-4179

Used Cars: 217-582-4178

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Napleton's Auto Park Of Urbana

Overall Rating:

4.6 (out of 5)

96% recommend this dealer

3380 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

If your not buying a car from Dionte Robinson then you’re

Reviewed by 13bpottsJanuary 01, 2026

If your not buying a car from Dionte Robinson then you’re not getting the service you deserve. My wife and I have had some bad experiences with other dealerships, not with Dionte. I won’t buy another vehicle from anyone else. A+ customer service!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service from start to finish.

Reviewed by Ms.FedexcellentDecember 27, 2025

Excellent service from start to finish. Within 2 hours I was in a new car and back home! I love my new car it has everything I’ve ever wanted in a vehicle with plenty of space for my family. Friendly service and very helpful in finding the perfect fit for me!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Took my Kia into service for a heating problem.

Reviewed by Sue from ArthurDecember 09, 2025

Took my Kia into service for a heating problem. Car was diagnosed with a camera, was informed blower motor was damaged from a rodent and would have to be replaced at a cost of over 750.00. Took it to a local mechanic where he removed the blower, no damage to the blower. Mechanic removed the debris the mouse had brought in there for a cost of $50.00. Heat is working again with no problem. Clip joint!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Sue, we are so disappointed to learn of this situation you have described. Please reach out to us at (217) 367-1222 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Napleton's Auto Park Of Urbana

EDWARD F. (ED) NAPLETON IS A THIRD-GENERATION AUTO DEALER. AT JUST 23 YEARS OF AGE ED BECAME THE YOUNGEST CAR DEALER IN THE UNITED STATES WHEN HE WAS AWARDED A PONTIAC DEALERSHIP IN BLUE ISLAND ILLINOIS. TODAY FOUR OF ED'S FIVE CHILDREN HAVE PROUDLY JOINED HIM IN PURSUING THE FAMILY BUSINESS AND HAVE A HAND IN THE COMPANY'S DAY-TO-DAY OPERATIONS. THE ED NAPLETON AUTOMOTIVE GROUP EMPLOYS OVER 1500 EMPLOYEES AND PROUDLY CONTRIBUTES TO THE COMMUNITIES THEY SERVE.

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