O'Brien Toyota of Peoria in Peoria including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

7401 N Allen Rd
Peoria, IL 61614

Get Directions

Sales: 888-714-8126

Used Cars: 888-713-9795

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of O'Brien Toyota of Peoria

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

411 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible Service, Thieves, Cheats, Bad Mechanics

Reviewed by BH from Washington, ILJune 01, 2022

I have done business there for over ten years. No more. Liars and cheats. Terrible service on my car, total lack of respect for the customer. Mechanics are going to kill someone . Greg the general manager is complicit with this. Record profits for auto manufacturers and car dealerships, yet you must add an adjustment to the price. Oh just a little over $1000 for paint protection, without it you cant buy a car. MSRP also a joke. CHEATS and THIEVES

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrible service department

Reviewed by Jennica from Peoria, ILMay 16, 2022

Unfortunately this doesn't allow a separate review for the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van than when we left it. This has cost us thousands of dollars to get these problems fixed. The 1st time we toik it in for new tires and a few days later one of the wheels fell off while I was driving. Fortunately I was able to get pulled off the road and didn't cause an accident but it caused a ton of damage. The 2nd time we took it in for routine maintenance and left with the check engine light coming on. We had to take it back multiple times (of course getting charged each time) to make it stop. This final time our van was making a noise and they found a bearing bad on our water pump. We chose not to get it fixed and when we picked it up our AC wasn't working. There was absolutely nothing wrong with our AC when we dropped it off there. They now quoted us an extra $1700 for a new compressor. We can't afford to keep paying thousands of dollars for their mistakes. We're done. We won't be back for anything

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Unfortunately this doesn't allow a separate review for

Reviewed by JennMay 16, 2022

Unfortunately this doesn't allow a separate review for the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van than when we left it. This has cost us thousands of dollars to get these problems fixed. The 1st time we toik it in for new tires and a few days later one of the wheels fell off while I was driving. Fortunately I was able to get pulled off the road and didn't cause an accident but it caused a ton of damage. The 2nd time we took it in for routine maintenance and left with the check engine light coming on. We had to take it back multiple times (of course getting charged each time) to make it stop. This final time our van was making a noise and they found a bearing bad on our water pump. We chose not to get it fixed and when we picked it up our AC wasn't working. There was absolutely nothing wrong with our AC when we dropped it off there. They now quoted us an extra $1700 for a new compressor. We can't afford to keep paying thousands of dollars for their mistakes. We're done. We won't be back for anything

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About O'Brien Toyota of Peoria

Welcome to O'Brien Toyota of Peoria in Peoria Illinois! Peoria Toyota is Central Illinois new and used Toyota dealer service and repair center. We are located at 7401 N Allen Road in Peoria Illinois 61614. Visit us today in person or online at http://obrientoyotaofpeoria.com/. You may also reach us locally at 309-693-7000.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top