255 W Pershing Rd
Decatur, IL 62526
Sales: 217-615-1669
Used Cars: 217-718-3936
Sales Department
| Sun | Closed |
| Mon | 8:30am – 6:00pm |
| Tue | 8:30am – 6:00pm |
| Wed | 8:30am – 6:00pm |
| Thu | 8:30am – 6:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 7:30am – 12:00pm |
See all dealerships near Decatur, IL that carry Toyota, Nissan
Overall Rating:
4.6 (out of 5)
92% recommend this dealer
328 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Waiting on a part so service hasn't been completed yet
Waiting on a part so service hasn't been completed yet Waiting on a part for heater to arrive
Maximum rating = 5
Over the past several years, everyone has always been
Over the past several years, everyone has always been very professional and accommodating. As always, I cannot say enough good things about Crown Nissan. Service is also always swift and accurate.
Maximum rating = 5
Long story short, back and forth over infotainment
Long story short, back and forth over infotainment screen/ camera replacement. 3 trips to dealer. 1 st to diagnose issue. 2nd to replace unit but ordered wrong size. 3rd to install correct size but not all parts arrived though called to say pay arrived and appt made. Then issue developed between Nissan and dealer over warranty coverage. Dealer told Nissan issue was internal, not caused by owner. Nissan determined cause was external, caused by owner and would not be warranty covered. Total xx. The protective plastic screen covering was just recently removed and car only has 16000 miles. Issue was NOT caused by external owner issue.
Dealer Response
We understand how important it is for service concerns to be handled efficiently and with clear guidance, especially when warranty coverage is involved. Our intention is always to advocate for our customers, coordinate accurately, and keep them informed as situations evolve. Feedback like this highlights the need for stronger alignment and clearer updates throughout the repair process. Please contact Charlie Cloyd at 217-872-5748 if you would like to discuss this further.
Maximum rating = 5
Crown Automotive is a dealership dedicated to delivering excellent cars trucks and SUVs to the community of Decatur. Open for over 29 years our Decatur dealerships have become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur dealership you can trust when it comes to all of your car needs.
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