255 W Pershing Rd
Decatur, IL 62526

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Sales: 217-615-1669

Used Cars: 217-718-3936

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Crown Automotive

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

287 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Prompt Clean Kind Everyone is very professional and takes

Reviewed by LeonDecember 20, 2025

Prompt Clean Kind Everyone is very professional and takes pride in their performance and appearance of shop and waiting area.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

During a very stressful time and a not great experience

Reviewed by Jenniferinness4883December 19, 2025

During a very stressful time and a not great experience at my original dealership, you guys stepped in, made the process easy and all the staff and employees were helpful, kind and got the job done without making me feel like a problem!!! Very grateful and got me back into a safe car! Thank you thank you!!!!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your experience! We're so glad we could make the process smoother during a stressful time and that our team made you feel welcomed and supported. Your kind words about our staff really brighten our day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

They were very friendly and knowledgeable.

Reviewed by Dblack1660December 18, 2025

They were very friendly and knowledgeable. Our salesman did a great job in finding the vehicle we wanted.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the positive feedback! We're thrilled that our team was friendly and knowledgeable, and that your salesman helped you find the perfect vehicle. We appreciate you sharing your experience and look forward to serving you again.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Crown Automotive

Crown Automotive is a dealership dedicated to delivering excellent cars trucks and SUVs to the community of Decatur. Open for over 29 years our Decatur dealerships have become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur dealership you can trust when it comes to all of your car needs.

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