6941 S. Western Ave
Chicago, IL 60636

Get Directions

Sales: 773-644-7152

Used Cars: 773-644-7152

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 4:00pm

Reviews of Toyota on Western

Overall Rating:

4.2 (out of 5)

84% recommend this dealer

196 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Jerry was such a great guy, he was really kind,

Reviewed by vaneJune 09, 2025

Jerry was such a great guy, he was really kind, understanding and overall just a great dealer to have. He helped me a lot with not only getting the car but with helping me find a cheap insurance company. 10/10 experience

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hi Vane, we're delighted to hear that Jerry provided you with such a positive experience at Toyota on Western! It's fantastic that he could assist with both your car purchase and insurance needs. Thanks for sharing your feedback!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Deceptive practices, would only sell vehicle at there

Reviewed by Anthony from GurneeMay 10, 2025

Deceptive practices, would only sell vehicle at there asking price if you paid for their extra coverages over $2000, if you declined because they were optional they said that they would not sell the vehicle

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Anthony, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

10 de 10 muy buen agencia y gerardo muy amable en como

Reviewed by FlorentinoApril 05, 2025

10 de 10 muy buen agencia y gerardo muy amable en como atender los clientes

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Toyota on Western

At Toyota on Western we believe you should be as hassle free during the car shopping process as possible. We take pride in serving our greater Chicago customers to the fullest we have established a web site that will not only help you find the right new Toyota.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top