Wills Toyota

The service that made Wills such a wonderful dealership is no longer so under the present management. I never thought that I would make this statement, I’m deeply disappointed.

TL;DR: Wills Toyota is a straight-up scam operation. Lied about the cars condition, covered a massive hood mark with garbage touch-up paint, refused to work with me on price, and only offered a cheap paint pen to “fix” the damage. They sold me a warranty they didn’t understand, lied about starting the ceramic coating just 30 minutes after (which was complete xx—they took 2 months to send me the title), and dragged the nightmare on for 3 months. Avoid these clowns or get burned. AVOID SALES MANAGER RICH JEREZ AT ALL COSTS!!!! — he doesn’t know what he’s selling. Don’t let their friendly attitudes or 4.9-star reviews fool you; they’re still a sleazy car dealership. ------------------------------------------------------------------------------------------------------- Wills Toyota is a COMPLETE joke — liars, scammers, and utterly clueless about what they’re selling. I was told the car had a “small mark” on the hood, and when I asked for pictures, they conveniently “forgot” to send them. They insisted it was minor and wouldn’t be noticeable. Total xxxxxxxx. Showed up to find a massive, ugly mark on the hood that they tried to cover up with the absolute worst touch-up paint job I’ve ever seen. It looked like a toddler did it. Then they had the audacity to claim the previous owner was some old man who babied the car. I caught one of their OWN EMPLOYEES ADMITTING the previous owner was a kid. complete lie. When I pointed out the hood damage, they refused to work with me on price and only offered a cheap paint pen to “fix” the damage. Every professional I spoke to said the entire hood would need repainting to fix it properly, which would be around $500. On top of that, I bought an extended warranty sold to me as a 6-year, 100k-mile bumper-to-bumper. The sales manager didn’t even know the details — turns out it was only 4.5 years and 93k miles. They don’t know what they’re selling, and they don’t care. I changed my mind about the ceramic coating within 30 minutes, but the sales manager lied outright when he said they had already started it. The real joke? They took two whole months to send me the title. The ceramic coating was never started on time, and when it was finally done, it was garbage — sloppy and unprofessional. The whole nightmare lasted THREE MONTHS after the sale. Avoid the sales manager RICH JEREZ at all costs — he doesn’t know what he’s selling. Don’t be fooled by their friendly attitudes or the 4.9-star reviews they probably paid for. Wills Toyota is a sleazy car dealership that will lie to your face, waste your time, and leave you frustrated. Save yourself the headache and run far, far away.

I like their selection of cars and it was cool keep the shop department so nice and open that you can actually see how great they work on your car; there was new lady Kali that helped answering questions I had while I was there and if she did not know she took me to someone to find out.