Big Island Toyota Kona in Kailua Kona including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

74-5504 Kaiwi St
Kailua Kona, HI 96740

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Reviews of Big Island Toyota Kona

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Overall Rating:

3.9 (out of 5)

5 out of 7 people said they would recommend this dealer

1 (out of 5)

Terrible customer service

Reviewed by Cindy Soo in Kona HawaiiMay 27, 2021

The service department is unprofessional and disorganized. I came in to get a safety inspection and it was over an hour before they even would check me in. Then the absorbent amount of time waiting for safety check was ridiculous. Think twice before buying a car here because the customer service is terrible.

Customer Service 1

Buying Process 4

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Terrible: slow, pricey, poor service

Reviewed by Toyota Owner in Kona, HINovember 22, 2020

Avoid at all costs. If you are not on a Toyota warranty don't even think of bringing your car here. The work is incredibly slow, time estimates are way off and the price is expensive. Now that we are off the warranty we will go to our own mechanic and save money, time and lots of frustration.

Customer Service 1

Buying Process N/A

Quality of Repair 2

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

Great service

Reviewed by Joni-May in Kailua-Kona, HawaiiSeptember 20, 2018

Heard what we wanted and made sure the process was quick and easy just as I requested. They filled our wish list with the car we want d as well.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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