811 Kanoelehua Ave
Hilo, HI 96720

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Reviews of Big Island Toyota

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible service. They need to review their staff

Reviewed by Lj from HiloSeptember 13, 2017

There are a few people at the service desk that need their people skills reviewed....and some should be fired on the spot! Rude, non-caring, more interested in their cellphones than the customer!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Awesome Service

Reviewed by Lina from Hilo,HawaiiJune 09, 2015

Our salesman Cody was awesome. He explained everything well and had an answer to all the questions we asked. Not only for the vehicle we purchased but also the other vehicles & the truck my husband looked at. Very satisfied! Thank u! Thank u!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Outstanding customer service and consideration

Reviewed by Patricia from Hilo, HIJune 03, 2015

A woman service rep was extremely courteous and was able to give me a reduced rate for my oil and lube when I forgot to bring my coupon with me; although it was $10 more than I'd anticipated, I did receive more service work done, and I really appreciated that!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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