Valdosta Toyota

Josh Tuck is definitely a reliable person that will answer all your questions and provide you the excellent top of the line service.

I went to this dealership back in July or early August of 2022 and traded in my 2017 Hyundai Sonata for a 2021 Chevy Malibu. Very nice car. Well after having the car for a week, I noticed that the grill was coming apart and the front bumper had a bunch of glue on it and the window seal had glue on it as well. And the paint was chipping horribly Also noticed that the horn didnt work. I have the pictures. I took it back and they took care of the horn issue and appeared to add more glue to the bumper and just pushed it back in. Well a few weeks ago, I was involved in a small fender bender in my sons school pickup line and I filed a claim with my insurance. I took it to the local collision center that they assigned the car too and dropped it off and picked up my rental car. The next day the collision center gives me a call to inform me that they couldn't do the external work that my insurance was going to cover due to so much damage done to the car prior to me buying it. We were not given a carfax and my wife and I just pulled it ourselves, only to find out that the car had been wrecked twice prior to me buying it. The collision center told me that the car was so damaged that they couldn't even do the work they needed to do. I HAVE PICTURES. They gave me an estimate of what they could find and it came out to be over $6k and he said that it would probably be more upon more inspection. I called Valdosta Toyota only to be told that they couldnt do anything for me simply because its the risk you run of buying a used car. I AM LIVID. You would think they would want to at least try and help me get into something else seeing as how they sold me a wrecked car and didnt tell me about it. My car is currently sitting in my driveway with the bumper hanging off, the lights wiring is not good and has tape on it and the radiator support is glued from the previous wrecks instead of being welded and so much other stuff. I haven't even had the car a year yet and they didnt offer for me to bring the car in and we take a look at it or nothing. IT WAS JUST WE CANT HELP YOU. I don't recommend this dealership to anyone. It was poor customer service and morale. And if I decided to trade it in, the value of the car probably would not cover the negative equity that I would have. There is no way for me to get out the current loan. I AM JUST AGGRAVATED. I didn't want to take the lawyer route, but I think I may have too.

I sent a message online and they responded within an hour. I told them the car I wanted and the price I was willing to pay, they met me within a few hundred dollars of my price. The paperwork was done and stayed in contact throughout the process. I purchased my vehicle and never drove it nor saw it in person, until I got there to pick it up. It was everything I expected and more. Mary Ashley was very helpful and friendly. I would definitely recommend her for your purchase at Valdosta Toyota and her manager. Thank you Mary. Kassie Williams