Franklin Toyota

We took our Toyota Tacoma truck in because the tire we had just recently had Franklin Toyota Service Department put on had a defect in the sidewall causing it to lose air. We asked if it was still under manufacturers warranty. They stated yes, it was and replaced it and only charged for mounting and balance. We picked up and paid on a Friday. On Monday they called and stated that the manufacturer will not cover the tire and that we owe almost $300. I said, "No, don't think so!" You can't come back after the transaction is closed after we paid in full and then state that we owe more money. They should have contacted the manufacturer and made absolute sure it would be covered under the warranty prior to replacing the tire, closing the transaction and allowing us to leave the property. This was their lack of follow through and their screw up and then they try to place it on us! I would expect this kind of workmanship from a shady tire place but not from a Toyota dealership! That's what you pay the dealership for, quality and upright practices. Apparently I was wrong!!

We took our Toyota Tacoma truck in because the tire we had just recently had Franklin Toyota Service Department put on had a defect in the sidewall causing it to lose air. We asked if it was still under manufacturers warranty. They stated yes, it was and replaced it and only charged for mounting and balance. We picked up and paid on a Friday. On Monday they called and stated that the manufacturer will not cover the tire and that we owe almost $300. I said, "No, don't think so!" You can't come back after the transaction is closed after we paid in full and then state that we owe more money. They should have contacted the manufacturer and made absolute sure it would be covered under the warranty prior to replacing the tire, closing the transaction and allowing us to leave the property. This was their lack of follow through and their screw up and then they try to place it on us! I would expect this kind of workmanship from a shady tire place but not from a Toyota dealership! That's what you pay the dealership for, quality and upright practices. Apparently I was wrong!!

Fraud and Discrimination from Franklin Toyota in Statesboro, GA My experience with Franklin Toyota (500 Commerce Dr, Statesboro, GA 30461) was one of the worst I’ve ever had while trying to finance a vehicle. I found a white 4Runner Platinum through the official Toyota USA website. Since it was after business hours, I received an email from General Manager Kyle Sherfesee, who claimed they are a family-owned dealership with 74 years in the automotive business, offering transparent pricing with no games. His message gave me confidence, and I responded that it would be a pleasure to do business with them. The next morning, the inventory manager called me to confirm the vehicle was available (though still in transit) and said the MSRP was $69,192. I was asked to submit a credit application. When I requested a full out-the-door price, they added a $5,995 "market adjustment", claiming that only seven dealers had that specific model. I immediately rejected the deal and forwarded the original email from the general manager, which clearly stated they didn’t engage in such practices. His reply shocked me: because I was located in Miami, they had to charge me the $5,995 markup — and that was their best offer. They lied in their emails, added an unjustified surcharge, and discriminated against me for not being a local buyer. This is unacceptable, unethical behavior. Toyota USA should investigate dealerships like Franklin Toyota, because customer service and honesty should be a top priority. Toyota already profits from each vehicle sold — the dealership doesn’t need to scam customers with abusive markups. Do the math: 74 years doing business this way, averaging 300 vehicles per month, 12 months a year — it adds up to a large-scale, long-running scam that may warrant federal investigation. I cannot recommend doing business with this dealer under any circumstance. Franklin Toyota manipulates pricing, breaks their word, and discriminates based on where you live. — D.B.