Chatham Parkway Toyota

After agreeing to buy a car, James sold the car to someone else. Then proceeded to throw his dealer and Secretary under the bus for “bad communication” that he has been trying to “fix for years”!! Not good management in my opinion!

I show up to get a recall fix also an oil change and filter change, I waited 4 hours which I was told how long it would be so I am okay with it. My reasoning for 1 star would be this, I turn my truck on turn my AC on and I'm getting WARM and HOT air coming out blowing at my face while it's 100 degrees outside... I called and I know it was late cause it was close to them closing the service department but.. I'm a nut shell, can't help me tomorrow which is a Saturday due to techs not being there which is understandable, but my work schedule will not free me until Friday... wasn't offer a loaner vehicle so I don't have to suffer in the heat, I leave work at 4pm when it's hot outside and my truck won't blow cold air so how am I suppose to handle the heat? My service advisor is great but I wish Toyota would handle this situation a little better cause I'm out and about on weekends and work during the week and so far it's always been hot...so how will this issue get fix? My AC blowing hot air it's hot outside.. please don't tell me I will have to suffer through this..don't make me regret buying my truck from Chatham pkwy...

Stacey Lampkin is the best service representative. She provided me on recommendations for my 2007 Tundra and without questioning, I allowed the service department to work on my truck. Stacey is always honest, thorough, and absolutely professional. I cannot ask for a better service representative.