Chatham Parkway Toyota

DO NOT PURCHASE FROM THIS DEALERSHIP!! THE GM IS DISHONEST MAN THAT CALLS HIMSELF A PASTER. I PURCHASED A USED CAR FROM THEM BACK IN AUGUST. THE CAR CAME WITH A 6 MONTH OR 6000 MILE WARRENITY. 25 MIN AFTER DRIVING OFF THE LOT THE CAR ENGINE LIGHT CAME ON. THE MAJOR ISSUE WAS FIXED AND I WENT ON TO HAVE TWO MORE ISSUES, THE LAST ONE BEING THE TRANSMISSION WENT COMPLETLY OUT. THIS WAS ALL LESS THAN 3 MONTHS. IT GETS WORSE. THE GM AGREED TO TAKE THE CAR BACK AND GIVE US OUR MONEY BACK. THEY DID PICK UP THE CAR OFF I95, WHERE IT BROKE DOWN 45MIN INTO THE FIRST HIGHWAY DRIVE SINCE PURCHASED. AS OF TODAY, AFTER AGGREEING TO RETURN OUR MONEY, THEY HAVE NOT DONE SO!!! WE PAID IN FULL FOR THE VEHICLE! THEY HAVE DECIDED IT IS OK FOR THEM TO KEEP OUR MONEY AND THEY HAVE THE CAR SINCE NOVEMBER 3RD. THEY ARE THIEVES AT THIS POINT!!! THIS IS BAD BUSINESS LIKE I HAVE NEVER SEEN IN MY ENTIRE LIFE!!! THE AMOUNT OF UNPROFESSIONALISM WE EXPERIENCED IS INCOMPREHENSIBLE!!! IT IS THE GM THAT IS THE PROBLEM!!! HE IS THE DRAMA!!

If I could leave worse than one star I would. I arranged for an oil change and recall work to be done on my 2023 Tundra. The service sticker from the previous visit (2024) was left on the inside of the windshield. The maintenance indicator was not reset so now every time I start the vehicle I get the "maintenance required" warning. A new piece of trim was supposed to be ordered, I have no update and cannot get any information on the status of the piece of trim. Not surprisingly, everyone has amnesia about the order. I submitted a survey and received a follow-up email from the Service Manager asking me to give him the opportunity to make my concerns right. However, after 3 emails and four phone calls he is conveniently always "assisting another customer" or just "stepped out for a minute". I have zero faith anything will be addressed. Thankfully my vehicle has low miles and needs service only once a year. I will be ordering a 2026 Tundra as soon as they are available for order as my lease is up in March. Rest assured Chatham Parkway Toyota will not be considered for my order.

They made an appt for the car we wanted to see and test drive. We arrived three kids and my partner and they said they didn’t have it. They should have notified us or had a manager apologize for the mix up they didn’t. Jason and Kelsey need to go through a a customer service class because they are failing miserably at integrity and being polite. Kelsey was so upset when I called and recorded her on the phone when she scheduled me to see the same pilot they told they sold at about appt she didn’t know that it was the same person. I than was called multiple times after I ended the conversation. She left a voicemail saying she missed a call from me which was a cover up. I have now been called and texted multiple times by yefri or Jeffrey telling me he would like to show me the pilot that they said they sold. Buyer beware believe the reviews that are bad.