Chatham Parkway Toyota

If I could leave worse than one star I would. I arranged for an oil change and recall work to be done on my 2023 Tundra. The service sticker from the previous visit (2024) was left on the inside of the windshield. The maintenance indicator was not reset so now every time I start the vehicle I get the "maintenance required" warning. A new piece of trim was supposed to be ordered, I have no update and cannot get any information on the status of the piece of trim. Not surprisingly, everyone has amnesia about the order. I submitted a survey and received a follow-up email from the Service Manager asking me to give him the opportunity to make my concerns right. However, after 3 emails and four phone calls he is conveniently always "assisting another customer" or just "stepped out for a minute". I have zero faith anything will be addressed. Thankfully my vehicle has low miles and needs service only once a year. I will be ordering a 2026 Tundra as soon as they are available for order as my lease is up in March. Rest assured Chatham Parkway Toyota will not be considered for my order.

They made an appt for the car we wanted to see and test drive. We arrived three kids and my partner and they said they didn’t have it. They should have notified us or had a manager apologize for the mix up they didn’t. Jason and Kelsey need to go through a a customer service class because they are failing miserably at integrity and being polite. Kelsey was so upset when I called and recorded her on the phone when she scheduled me to see the same pilot they told they sold at about appt she didn’t know that it was the same person. I than was called multiple times after I ended the conversation. She left a voicemail saying she missed a call from me which was a cover up. I have now been called and texted multiple times by yefri or Jeffrey telling me he would like to show me the pilot that they said they sold. Buyer beware believe the reviews that are bad.

Went with the sales person Willie. Took a great look at the car. Test drove. Went back inside. HUGE dent in the driver passenger door. Willie agreed it was not there before. They looked at the camera. No good angle. Willie then zoomed in on a picture undated of a possible dent in the car. Ok. Lets fix it! I had placed $500 fown came from out of state. $1200 to fix. Then I was told car is sold as is. I was stunned. Its a civic pearl. Body shop tried (body shop guy amazing) but on a crease. Drove it to IL. Asked for a carfax. Jason the online manager stopped answering my calls. Paid $50 for the carfax. No accidents. Called to transfer the title to IL. They let my license expire. Who does this?