Riverside Toyota in Rome including address, phone, dealer reviews, directions, a map, inventory and more

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131 Hwy 411 East
Rome, GA 30161

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 5:30pm

Reviews of Riverside Toyota

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

1011 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Could’ve been better

Reviewed by Megan from Rome GeorgiaAugust 21, 2021

Let me start by saying it would be 5 stars just for Cole Waldrop he is absolutely caring towards customers wants and voices and worked hard to get the vehicle we were looking for. HOWEVER Jeff Shedd was absolutely miserable to work with, wouldn’t talk to women only addressed men, there is an issue with a vehicle we were looking to purchase which had DUCT TAPE coving the problem and he said “it’s just cosmetic” when it is clearly electrical (flashing light is considered cosmetic?) not professional in the slightest. He also treated an older gentleman very poorly before we even encountered him. Steer clear of him and look for tape when looking at used vehicles.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Let me start by saying it would be 5 stars just for Cole...

Reviewed by MeganAugust 21, 2021

Let me start by saying it would be 5 stars just for Cole Waldrop he is absolutely caring towards customers wants and voices and worked hard to get the vehicle we were looking for. HOWEVER Jeff Shedd was absolutely miserable to work with, wouldn’t talk to women only addressed men, there is an issue with a vehicle we were looking to purchase which had DUCT TAPE coving the problem and he said “it’s just cosmetic” when it is clearly electrical (flashing light is considered cosmetic?) not professional in the slightest. He also treated an older gentleman very poorly before we even encountered him. Steer clear of him and look for tape when looking at used vehicles.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for addressing your concerns. We are sorry you feel this way. The vehicle that you are referencing is one of our “buy before auction” vehicles. These are vehicles that we are going to send to the auction, but give the public that ability to purchase before send them. These vehicles are all sold AS IS. The tape was placed on the vehicle by the previous owner. Unfortunately, we were not able to accept your offer of 2000 below our listed price. Not really sure what you are referencing with the older gentleman that was here at the store. All interactions are recorded with audio and video. After reviewing the video with the older gentleman, it turns out that he was laughing and having a good time while he was here at the dealership....so much so that he purchased the car and complimented the sales associate and Jeff Shedd on the great experience. Thank you for the compliments for Cole. All the best!

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

THANK YOU RIVERSIDE TOYOTA.

Reviewed by LAURA BROOKE FERGUSON from Cave Spring, GAAugust 12, 2021

COLE SOLD ME, LAURA BROOKE FERGUSON, MY NEW 2021 RAV4.. HE WENT HIS EXTRA MILE TO SHOW ME EVERYTHING ABOUT MY NEW CAR..THANK YOU FOR NICE AND PROFESSIONAL PEOPLE AT RIVERSIDE TOYOTA OF ROME, GA......HEATHER, DON, AND JOHNATHON , I SAY THANK YOU ALSO..

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Riverside Toyota

We at Riverside Toyota want to provide excellent customer satisfaction in both sales & service.

Even after 30 years we still carry on that time honored tradition of great service. It's no wonder that we continue to be one of the best dealers in the Rome and Coosa Valley area. Come experience the difference at Riverside Toyota in the heart of beautiful northwest Georgia.

Riverside Toyota has been the proud to be a recipient of the prestigious Toyota President Award for 2003 2004 2007 & 2008. This is Toyota's highest honor bestowed only to those dealers that achieve the higest standards.

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