Toyota
New Car Dealership in Mcdonough, GA
Overall Rating
1/5
Read dealer reviews
WELCOME TO JIM ELLIS TOYOTA OF MCDONOUGH
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Our certified mechanics know how to keep your new Toyota fine tuned and safe. So if you are in Mcdonough or the surrounding area, check out Jim Ellis Toyota of McDonough!
Jim Ellis Toyota of McDonough Reviews
Overall Rating
1/5
0 out of 3 people recommended this dealer
No Honesty at or integrity
Reviewed by Susan
in McDonough
May 10, 2020
I was Lied to...then they won’t return any phones call or even answer the phone. They also won’t answer emails. I strongly suggest going somewhere else. They were horrible. Don’t waste your time.
Worst Customer Service Ever
Reviewed by Dominique
in Atlanta GA
November 05, 2019
Worst experience with a dealership ever. I was sold a 2014 Subaru Forester back in January that I now have to replace the valve body and lower control arms on. All of which could have been detected if a thorough inspection would have been done , which clearly it wasn’t or it was done by the same techs that can’t manage to properly change oil. My oil light shouldn’t come on two days after an oil change, unless yup you guessed it the tech didn’t replace the crush gasket with a new one during the service. Which has happened to me every time I have taken my car there to get the oil changed even when I make sure to tell them what needs to be done. Greg Webster in sales in patronizing and dismissive, unsure how he holds a management position because he lacks any understanding of customer satisfaction. Amanda in service is the only saving grace of the entire operation. DO NOT BUY A CAR FROM HERE
Refused to sell car
Reviewed by Amanda Hunter
in Covington, Ga
July 28, 2019
Wasted 2 hours of my day at this place. We found a vehicle online at their dealership that we really wanted. We went and test drove it, filled out the application for the loan, they ran my credit and talked payments only for them to come back at the last minute to tell me they couldn’t sell me the vehicle because it had a recall on it which had no remedy. We left and went to two other reputable local dealerships who told us this was a lie and that they could in fact sell the vehicle. I feel like I was cheated out of the vehicle I wanted for fishy reasons. The fact that they waited until AFTER they ran my credit to “discover” the recall that appeared on the car fax that they showed me before they ran my credit seems shady. The finance manager apologized and paid for a tank of gas, woohoo! Thanks for lowering my credit for no reason and wasting my time on “your mistake.”
