World Toyota

Took my car in for a check engine light. After researching and knowing that I may need spark plugs, the rep, Alfonso, stated that, after the inspection, if all I needed were the spark plugs, he wouldn?t charge me for the inspection. The inspection not only showed that I needed spark plugs but also recommended checking and/or starting with a gas cap change and cleaning, and going from there, for $241.33. I called and asked Alfonso what was included in that $241.33. He stated $49.95 was for the cap and to clean it. ?Clean what sir?, I asked. He said, ?to clean around it?. I asked, ?around the gas cap?? He said, ?Yes we have to go around and under it?. A cap, I?ll pass. I went to pick up my car and four things xxxxxx me off. 1)The inspection was included. 2) Alfonso lied and said that he didn?t exactly say that it wouldn?t be included. 3) While trying to explain why the inspection was included, he then stated, ?Because I didn?t want to get the gas cap checked to see if that was the problem or not and what all that would do?? I then had to REMIND HIM THAT I CALLED AND TALKED TO HIM SO THAT HE COULD E X P L A I N what that included and why!!!! WHICH HE FAILED TO DO ???? 4) After I told him to ring me up and that I am not coming back he then tried to say (AGAIN), well if you come back for the gas cap and we?ve done the inspection I?ll give this for free. SIR DO YOU REALLY BELIEVE SINCE YOU HAVEN?T 1) kept your word 2) seems not to remember what that word was that I would come back here!! NEVER!!!! Take your car at your own risk BUT WHATEVER YOU DO DOCUMENT, NOTATE, OR VIDEO BECAUSE TODAY'S REPS ARE N O T THE SAME!!! And typically when I go to Roswell Toyota or Greenville, SC, and if they see my tire light on(for air) they would just put the air in, because they care for their customers! NOT TOYOTA OF ATLANTA! 0 out of 10, Would not recommend!!

Very friendly and quick problem fixing. Very happy. The service was very quick and fast

fast and efficient. It was a pleasure , and an easy process. Eric and Damon were friendly and helpful. I don?t have much else to say, but this format wouldn?t let me submit unless I had at least 25 words.