Hutchinson Toyota of Albany

I don't like shopping for cars, but my family needed a car. I'm an active duty service member who has developed anxiety over the years. I don't like the unethical game that goes on when shopping for cars. Your car isn't worth that, etc... when obviously it is. I wish there was a program for service members who could just buy a Toyota at fair market value and get fair market trade in value without all the games. Also, who utilizes kbb as a value tool on their dealership website then doesn't honor the value that the link provides. That's dishonest advertising. The rep seemed confused when I told him the vehicle is priced over msrp for that year model even though it was a used vehicle. How do you not know msrp and invoice values of cars. They are on the Toyota website for everyone to see. Also, who charges 899 doc fee. That's insanely over priced, 300 ok. 900. That's robbery, everyone knows that now. I honestly had to get out of there so I didn't have a panic attack so I just agreed and moved on with my purchase as more than I thought I should have paid.

I had a kia singer traded for a highlander..kia had all the bells..the highlander to me looks cheap in some areas for it to be 47,000..what I am peed about is my salesperson she told me my 1st payment would be in 3 months..that was great..but no the very next month payment was due...she told me they would take care of the tags..nope when I went to pick them up had to pay..they have not sent any paperwork that I have signed..signed july 2..it is now aug 29th..she was Johnny on when in buying process now will not even answer me..ms kinsey this is no way to do business..no more business from me

I was very pleased with my experience with Toyota of Albany. Janet Parmalee made it a very pleasant experience. She listened to us, and was very eager to help meet our needs in a new car. She made it happen for us.