Seminole Toyota

Thank you to Carlos Tomassini Rosa for helping me with my Tundra purchase. OUTSTANDING EXPERIENCE.

I bought my car at Seminole Toyota in Sanford, FL on October 6th, and it has been one of the worst car-buying experiences I’ve ever had. At first, things seemed fine — the salesman Nelson was polite and helpful when showing me the car. But after that, everything went downhill. It took them over an hour just to find the car keys, and then another 2–3 hours before they even started the financing paperwork. By the time we began signing documents, it was already around 8 PM. Even though it was late, I stayed patient and signed everything. I was clearly told that my permanent plates would be mailed to me, since I live in Massachusetts. But since that day, the after-sale service has been a complete nightmare. My temporary plate has already expired, and nobody at the dealership is helping me. I’ve called multiple times — the salesman rarely replies, and the finance department never answers the phone. Each person just keeps blaming someone else. Now I’m completely stuck — I can’t fix this issue by myself because the documents I need are still with the dealer. I can’t get my registration done without them. Because of that, I’ve already received a ticket in Massachusetts, and I’m unable to work since I depend on my car. My wife is pregnant, close to giving birth, and she’s also unable to work or get around because of this situation. They had 30 full days to complete my registration, and they simply failed to do it. No communication, no responsibility, and no respect for the customer. If you’re thinking about buying a car here — think twice. Once the sale is done, you’re completely on your own. Terrible follow-up, zero professionalism, and absolutely no customer care. I do not recommend Seminole Toyota to anyone.

Hannah Martinez helped me shop for and get a 2026 Toyota Corolla Cross. She was very attentive to my wants and needs. My 2006 Prius died, and I wanted another hybrid. I asked about the Toyota Corolla, which I bought. However, having driven it for 25 miles, I decided it was too small. I hit my head getting in and out. She helped me trade that one in and get the Toyota Corolla Cross. Amazingly enough, she stuck with me as I learned all of the new features of the car! I can’t count the numbers of times I came in or called for help, which she gladly (and expertly) gave. Seminole Toyota kept my 2006 Prius going for 19 years. I expect the service will continue to be as excellent as Hannah Martinez in sales.