Rountree Moore Toyota (Sold)

In December of 2022 I purchased a pre-owned 2020 Toyota Rav 4 from Roundtree Toyota in Lake City Fl. I was under the impression that the vehicle was in good working condition and was never informed of any previous mechanical issues. I purchased a "bumper to bumper" warranty and accepted the vehicle. A couple of weeks after taking delivery of the vehicle I broke down on the interstate and had to be towed. I do not know what the dealer did to get the car running but about 2 weeks later I again broke down on the interstate and had to be towed. This time the dealer told me I needed a new battery ($395) which I found unsatisfactory when I had just purchased the vehicle. I informed the dealer that I was not happy with the vehicle. I am a 73 year old veteran that suffered a stroke in 2022 and must travel to the VA hospital frequently. I cannot risk breaking down constantly. I began to experience additional electronic issues with the vehicle (blue tooth not working, maintenance lights coming on and off and the air bag failure light staying on). The dealer informed me that I needed a software upgrade for several hundred dollars. Each time I went to the dealer with an issue I was told that I needed to pay a $200 diagnostic fee to determine if the problem was covered by my warranty (it never was). I was in a bad situation as I fell behind on my auto payments as I kept having to pay for repairs. I asked the dealer to trade out the vehicle but he said he could not do that. I was searching through the glove box and found an envelope that contained all the previous owner's personal information (address, phone number, etc) and copies of repair invoices from this dealer for many of the same issues I was experiencing. I feel that the dealer knew this vehicle had serious issues but chose to resale it any way. It is my contention this dealer took advantage of me by selling a vehicle with known issues and a warranty of no value. As a result I have to surrender the vehicle with possible negative impact on my credit as I cannot afford to have continual repair costs and risk breaking down constantly. It is disgraceful that a dealer would treat a 73 year old veteran this way for the purpose of making a dollar.

Purchased a truck from here April of 2022, afterwards I was left with a really bad taste in my mouth. The floor manager made promises and never followed through. Another associate thought the way to handle it was to be rude and tell me to just not purchase the truck. this was after all was completed and done. If I was the actual purchaser of the truck, You bet I would have let them have it back. Now, almost a year later the purchaser has totaled the truck and as the co-signer it has fallen on me to get everything in order. The business has not gotten any better I have called a number of times to cancel maintenance contracts and I get told they are with another customer, leave a message, but they fail to call me back. So, No in good conscience, I cannot recomment any one to do business with this company I have called again today, waiting for a call back.

lied to us after the fact about a service contract. Wish I had purchased at another dealership! Definitely do not recommend! Our local dealer has treated us much better!