AutoNation Toyota Fort Myers

this is a review of the Service Department only. I would give it a zero if I can. One star is way too generous. Standard 25000 mile oil change and tire rotation should not take more than 21/2 hour wait. "specialist" never come and keep me appraised, never tell me that they are busy and will be slow today. I have to go to his desk and inquire twice and he tries to argue with me that this is a normal wait. I asked for Manager to come talk to me, he says he contacted Delrey Sander but he never came. The customer service is so poor, wait is so long and I can't even discuss issues with the manager. You guys do not deserve any further business from me. To think this is my 8th Toyota and 3 with you guys. No MORE. This seems to be a chronic issues that never get resolved. A sign of your company that dosen't give a xxxx about their customers, just keep pressure selling. This review will be posted in all other social media.

Professionally equipped and very cordial. However, the service advisor’s estimate of the service time was grossly inadequate. One hour turned into well over two hours. This seems to be consistent with other customers that I spoke to, as well as, a repeat of my last visit. Not a good reason to frequent this service department

We were looking to sell our vehicle and we were contacted by Brandon at AutoNation Toyota Fort Myers. Brandon was awesome to work with from the beginning, very friendly and very accommodating. We stopped at the dealership and in just a short time we had sold our vehicle to them in a win-win situation for everyone. I can’t say enough good things about working with Brandon and the dealership and would recommend them to everyone.