AutoNation Toyota Fort Myers

I wasn't going to buy .however, Robbie was persistent. Respectful but persistent and we found a car and price i was looking for.

this is a review of the Service Department only. I would give it a zero if I can. One star is way too generous. Standard 25000 mile oil change and tire rotation should not take more than 21/2 hour wait. "specialist" never come and keep me appraised, never tell me that they are busy and will be slow today. I have to go to his desk and inquire twice and he tries to argue with me that this is a normal wait. I asked for Manager to come talk to me, he says he contacted Delrey Sander but he never came. The customer service is so poor, wait is so long and I can't even discuss issues with the manager. You guys do not deserve any further business from me. To think this is my 8th Toyota and 3 with you guys. No MORE. This seems to be a chronic issues that never get resolved. A sign of your company that dosen't give a xxxx about their customers, just keep pressure selling. This review will be posted in all other social media.

Professionally equipped and very cordial. However, the service advisor’s estimate of the service time was grossly inadequate. One hour turned into well over two hours. This seems to be consistent with other customers that I spoke to, as well as, a repeat of my last visit. Not a good reason to frequent this service department