Mike Erdman Toyota

Do not shop this Toyota if you can avoid it. What started off as a good experience turned sour. My husband and I went in to test drive a 4Runner and fell in love with it but they didn’t have the color/options I wanted so they told us we could put down a $1000 FULLY-REFUNDABLE deposit and they said they would contact other dealerships in the area to see if the car I wanted was available. They gladly took my credit card out of sight and certainly failed to mention a 3% non-refundable service charge. The very next morning, my husband was able to find the exact car I wanted at another Toyota dealership and without the outrageous $4700 “dealer adjustments” they tack on to the MSRP and without any credit card service charges on the refundable deposit! I immediately contacted Mike Erdman Toyota to say I wanted my refundable deposit back because I just wanted to work directly with the other Toyota dealership. Fast-forward 3.5 weeks later and MULTIPLE phone calls, still no refund. At least once, I was told I would get a call back from a manager - never happened. My husband finally got hold of a manager and they said they would mail us a check but of course without the 3% service charge that they NEVER TOLD US ABOUT. They’ve stopped replying to my emails as well. Today, after a total of 36 days from when I initially said I wanted my refund, I received the check. So all-in-all, I drove almost an hour out of my way to go to this dealership, lost $30 in credit card service fees, and wasted a month of my time dealing with this nonsense. Don’t be fooled by their car salesmen charm! I’m giving them 2 stars just because we had a good test-drive experience but I would never give them my business.

Jason in the Mobility Department went above and beyond the call of duty in answering my many questions and showing me how the wheelchair mobility features work. He never got tired of helping me, and the deal was the best around!

The dealership took advantage of a senior neighbor of mine. I went to the dealership with her to get an explanation of the charges and ask questions. She unfairly that lost $1,000 when returning a used car she bought a week earlier due to needed repairs. She then bought another car to replace the car she just returned and paid another dealership fee on this car. The dealership has professionals and they need to take more time explaining the price, charges, and financing to our senior citizens. The experience I had when trying to help my neighbor wasn’t friendly or satisfactory, this is why I wouldn’t recommend this dealership.