Gettel Toyota of Bradenton

Shockingly Unprofessional — A Complete Waste of Time Today, I scheduled an appointment and drove 2.5 hours to see a specific vehicle expecting a professional, prepared experience. Unfortunately, this was one of the WORST dealership visits I’ve ever had in 45 years!!! Upon arrival, the salesperson greeted us but clearly did not know the vehicle, how to operate basic features like lifting the rear seat, or even the correct engine — she said it was supercharged when it was actually turbocharged. The only feature she could discuss was the display screen. Nice person but lacking knowledge. Very limited information about the vehicle or preparation of the vehicle, not even washed. Then we discovered the vehicle had NO gas, and when we asked to test-drive it, the salesperson actually said we could “just drive it around their PARKING LOT.” WHAT?? After driving 2.5 hours for a scheduled appointment, being told to test-drive a vehicle in the dealers lot was unbelievable and completely unacceptable. Pricing was another major issue. The vehicle had been listed at $44,000 for over a week. The morning of our visit, the price suddenly showed $46,000. Only because I had a screenshot did they “honor” the $44,000, and even then they insisted this was a “deal.” They refused to budge beyond that, despite repeated requests. I had asked them before the appointment to get quotes for a tonneau cover. This wasn’t done and it seemed to be an annoyance for the salesperson. They presented a retail quote and said that was the price given to them from the parts department telling us they are a separate department like they were an external department…so bizarre!!! The vehicle history was reluctantly shown and scrolled through quickly although there were service notes. We asked to speak with the sales manager, who was cold, dismissive, and unhelpful. Despite Black Friday “lowest price of the year” promotions and free giveaways coming up in a couple of days, the dealership refused to negotiate even $500. After back-and-forth discussions, their final “offer” was $62 off, which was insulting after the time and effort we invested. After this entire experience, we walked. Another 2.5 hour return drive. The customer service, professionalism, and transparency were far below expectations. I hope the General Manager, Rocky, reads this review, because this dealership clearly needs to improve its staff training, preparation, and respect for the customers’ time. They just don’t get it. Please do yourself a favour, go elsewhere!!!

I recently dealt with Evan Warner to resolve an unusual and perplexing problem with my Toyota Sienna seat. He was extremely friendly, listened to my concerns, and gave some real thought and attention to figuring out a creative solution. I cannot say enough good things about the treatment and respect I received from him. It is obvious why he is the service manager and he is the major reason why I will continue to e a ,loyal Toyota customer.

The deal fell through due to some ridculous fees and seller refused to back down $800. The deal is dead now.