80 Flat Rock Pl
Westbrook, CT 06498

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Sales: 860-661-4669

Used Cars: 860-388-6991

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 5:00pm

Reviews of Westbrook Toyota

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1923 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Good communication appreciated first free service after

Reviewed by James Simpson from Westbrook, CTJuly 19, 2025

Good communication appreciated first free service after purchase will be coming back because of that.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your kind words, James! I appreciate you choosing Westbrook Toyota and am glad to hear you valued our communication and enjoyed the first free service. We look forward to seeing you again soon! Sincerely, Douglas Anderson General Manager (860) 385-8554

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Maximum rating = 5

5.0 (out of 5)

Everyone I deal is professional and friendly; in

Reviewed by Lisa Takoudes from Westbrook, CTJuly 14, 2025

Everyone I deal is professional and friendly; in particular Catherine and Shana go out of their way to make my experience pleasant.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your kind words, Lisa! We're thrilled to hear that you had a pleasant experience with our team, especially with Catherine and Shana. At Westbrook Toyota, we strive to provide excellent service, and your feedback reaffirms our efforts. We look forward to seeing you again soon! Sincerely, Douglas Anderson General Manager (860) 385-8554

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Maximum rating = 5

5.0 (out of 5)

Ease of making a service appointment, with an estimate of

Reviewed by Gregory Cook from Westbrook, CTJuly 06, 2025

Ease of making a service appointment, with an estimate of time required so I can decide if I want to wait or get a loaner. Pleasant, courteous, and knowledgeable service agent.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your wonderful review, Gregory! We're thrilled to hear that you found it easy to make a service appointment and appreciated the clear estimates of time we provide. It's great to know that our team was pleasant, courteous, and knowledgeable in assisting you. We strive to offer the best service at Westbrook Toyota, and your feedback is greatly appreciated. We look forward to seeing you again for your next visit! Sincerely, Jean Hall Service Manager jhall@westbrooktoyota.com 860-577-6961

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Maximum rating = 5

About Westbrook Toyota

At Westbrook Toyota, you get Everyday Employee Pricing, and we donate 10% of net profits to Susan G. Komen to help in their fight to end breast cancer. Our “Good Deal, Good Cause” program supports our commitment to transparent and competitive pricing while driving change in our community. Westbrook Toyota earned the 2024 Toyota President's Award for excellence in customer satisfaction. Visit us off Exit 65, on I-95, or at westbrooktoyota.com.

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