500 W Thames St
Norwich, CT 06360
Sales Department
| Sun | Closed |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 5:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Norwich, CT that carry Toyota
Showing the most recent reviews from Cars.com and DealerRater.
Treble!
Treble! Made 2 appmtns; oil change 4 tundra n AC no working (do 3 hrs diagnostic). 1st time here. As soon as you walk in people seem to be in a bad mood. Anyways, I got my oil change done, drive 20 minutes n there's smoke everywhere coming from my 2017 tundra. I called them n took my truck back. I got to the dealership and it was much worse. APPARENTLY charles toyota incompetent mechanics don't know how to do a basic oil change. The incompetent mechanic spilled oil all over the engine and never bothered to clean it. The lady (looked like the manager( took care of everything, made sure everything was right(like make sure the incompetent mechanic put oil in the engine and everything was done right). I got refund but I completely canceled my appointment with the highlander with the AC issue.... NO FING WAY! They can't do a simple oil change, never mind something as complicated n costly as the AC environment. NEVER AGAIN! The first time I went n I WILL NEVER GO AGAIN. That mechanic just of been fired... TERRIBLE CHARLES TOYOTA! JUST TERRIBLE!!!
Maximum rating = 5
POOR Service
Service department is something to be desired...Hum... Not quite sure how this works. Something has been drawing the battery from the time I purchased the truck in 2017 from Charles Toyota. Went through several batteries, and several deployments. Now that the truck is out of warranty, they finally found the frayed wire from the starter that they installed at my experience of over 400 bucks. Maybe the starter will work???? Maybe they finally found out what is drawing the battery, I hope so. Truck has less than 12000 miles on it because I am afraid of being stuck somewhere with a dead battery. Time to trade it in while it is able to start.
Maximum rating = 5
2022 TUNDRA 1794, CHARLES TOYOTA ROCKS
BRIAN CHURCH JUST SOLD ME A 2022 TUNDRA 1794, IT WAS A LONG 8 WEEKS WAITING FOR DELIVERY. FANTASTIC TRUCK, VERY HIGH TECH. PERFECT. IF IT WASN'T FOR BRIAN'S KNOWLEDGE OF THE TRUCK AND FEATURES I MAY HAVE BOUGHT A LESSER TRUCK. THEY OFFERED A FAIR TRADE-IN ON THE 2020 HIGHLANDER I PURCHASED IN 2021. CHARLES TOYOTA HAD ORDERED THE RIGHT CONFIGURATION OF COLORS AND OPTIONS. BRAIN WAS A GREAT SALESMAN, HE ALSO ASSISTED IN SETTING IT UP. GREAT PLACE TO BUY A CAR OR TRUCK.
Dealer Response
Hi JOHN, glad to learn your experience was a positive one. See you next time!
Maximum rating = 5
Charles Toyota is one of the premier Toyota dealer of Norwich CT. Charles Toyota of Norwich is honored by its faithful clientele and dedicated to top quality customer service.
This Norwich Toyota dealer is full of Toyota experts with a committed Toyota sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough Charles Toyota's inventory online request more information about vehicles set up a test drive or inquire about financing!
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