Toyota and BMW
New Car Dealership in New London, CT
Overall Rating
4.5/5
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Girard Toyota BMW of New London is honored by its faithful clientele and dedicated to top quality customer service.
Our dealership is full of Toyota & BMW experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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Girard Toyota BMW Reviews
Overall Rating
4.5/5
46 out of 52 people recommended this dealer
Horrible Dealership Go to Norwich
Reviewed by Fiona
in Oakdale, CT
September 20, 2019
Very clear fake reviews here…wow. I wish I could give zero stars.
I am not impressed by the level of customer service that I received when working with this dealership. I specifically worked with Sean Wells and Ali. I’m not upset about the fact that they couldn’t find me a car that meets my criteria within my budget. I am however upset about the fact that they continuously showed me cars that didn’t have my requirements (AWD was my main requirement as I do a lot of driving through storms because of my job). Sean tried to convince me that all I needed was traction control (which my 13 year old car does have). To me, them showing me cars that didn’t meet my criteria was a waste of my time. They also called me in one night to “finalize the deal” on a car that supposedly fit my budget. After getting there, and waiting 45 mins- 1 hour for them to meet, they presented a car that didn’t meet my requirements, but also was $100 a month over my budget, as well as having to put more money down. This to me was also a waste of my time.
They would say that they would call me the next day, then I wouldn’t hear back from them at all, until I called myself multiple times a day and left voicemails. To me that’s unacceptable. A lot of the time I wouldn’t hear back unless I actually went there in person, and then I was waiting for 45 minutes-2 hours for them to assist.
Also, when we had “appointments”, I expect the salesman to block off a window of time that we have agreed upon to work with me, not make me wait for 2 hours while they help other people and do things in the back. Not impressed at all. They were also VERY pushy, when they knew from the get what my budget was. I would rather them tell me that they couldn’t help me rather than dragging me along with them for about a month.
I also wasn’t impressed by the low key sexism that I experienced. A lot of the time, they were speaking directly to my boyfriend, only making eye contact with him… when I’m the one that is buying a new car. They also tried persuading him to cosign for me while I was in the restroom multiple times after I had made a big point of saying that I am doing this myself and that it is my car, so it should be my experience.
I ended up parting ways with Sean and Ali after my experience earlier this week where they insisted that I should be grateful that they have worked so hard to find a vehicle that meets my criteria, and also the fact that they were willing to inflate the price of my trade-in without informing me that they were also inflating the price of the vehicle that was $3,000 over the Fair Market Value. At the end of the day, they failed to find a vehicle that met my criteria. I am working with other dealerships who can get my monthly payments to what I need them to be staying within my requirements for a new vehicle (about half as much as I was quoted at Girard Toyota). To me, they wanted to make more money on me, instead of working with me and meeting my needs. Just overall a bad stereotypical sleazy car dealership experience with poor customer service skills.
Poor dealership
Reviewed by Braden
in R.I.
June 21, 2019
Thursday, June 20, 2019
6:45 PM
Car buying should not be stressful or regrettable. Here's my story . I dealt with Syed, salesman, and Sean Wells, sales manager. In February I went to look at new truck. After some time I thought I came to an agreement for the sale and trade-in. NOPE. I went to the dealership after work to sign paperwork. I was told that the price was this amount and trade was this and finance was this amount. I was HAPPY. Then I got there, wife left work early also to accommodate them, had to sign paperwork. Syed had me sign the paperwork as to the amount of the sales price. Also he had me sign the paperwork as he put it was STATE LAW about meeting the Service Manager and touring the service department. I was then sent into the finance office to sign paperwork. I asked the finance amount of the sale. I was told a totally different price then settled upon with Syed. When I asked to see the paper I signed about the price it disappeare, never to be seen. Then Syed crossed his arms and said in a very smug way " I do very very well here and I'll give you the difference to make this deal happen ". Both Syed and Sean threw temper tantrums that would make a three year old in a candy shop told "no" look like a SAINT.
When we arrived it was about 6pm at night in March, finally left about 9 at night. Both Sean and Syed were about 20 feet away when we started to leave. They YELLED turn your lights on. I was never given a walk around the vehicle or an overview of the controls. I could not inspect the car in dim light, nothing was done to it. They knew at 130 that afternoon that I would be picking up the car after 5:00. When I picked it up it was missing the owner manual, floor mats and all the plastic on the seats were still in place. NO DETAIL. I had to wait two weeks to go back and have the car detailed. I informed them that there was a chip in the paint on passenger side door. They said prove that- it was there when you picked it up. I was also bribed by Sean to give all 10s on the review because their bounus depends on my review.
I got a call from the satisfaction manager, Ryan. I recounted the details of my experiences and expressed all of my concerns to him. He seems very honest and genuine. He said that he would pass this all on at the next managers meeting. I called him back three times in a two week period to get no response. The last call I stated I wanted to talk to the owner. This did get a response. Two days later I received a call from Marc, the person claiming to be the owner. Website says John is the owner. This Marc was no better then Syed and Sean. I was put on speakerphone and berated and yelled at by both Marc and Sean. I asked to be taken off speakerphone so I could have a decent one-on-one conversation with the owner. Marc refused and stated that this is the way he conducts all of his business. Marc called me a liar and threw a bigger temper tantrum than the other two. Very poor customer service and professionalism. In short buy in Rhode Island where you have protection with the Dealers Board at the DMV if things like this occur.
What a poorly managed and operated dealership this place is. Be careful and forewarned.
Purchase experience
Reviewed by Jamie Murphy
in New London, CT
May 15, 2018
Over the years I have purchased several cars, new and used, from multiple dealers, but this time was different. At the dealership, I met a salesman named Wayne Lapoint. He showed himself to be a very polite, friendly and interested young man. When I say interested, I mean he was interested in me and my concerns; he did more listening than talking. He asked pertinent questions without interrupting me when I was speaking. I quickly realized that this was going to be a different relationship than I had experienced in the past. Instead of Wayne being one side of the coin and I the other, rather, the experience could be described as Wayne and I are, together, looking for a car that meets my needs. After looking at prospects, conversing all the while, I was pretty much settled on a vehicle. I went home to think it over and the next day Wayne called me, with a noticeable excitement in his voice, and told me that a trade had just come in that seemed to be everything I was looking for in a car. He thoroughly described the car and he was correct; it was just what I was looking for. I asked Wayne to hold it for me and he said “absolutely.” I went to the dealership and the car was just as he described. The car was about $500 more than I had planned to spend, however, it was not a situation of spending $500 more and getting $500 more car; instead it was spending $500 more and get $1,500 more car! It was one of those rare situations when everything falls together, and Wayne recognized that and told the other salesmen “hands off!” – “I have a customer that I think will find this to be perfect;” he was correct! Wayne remembered all of my desires in a car that I stated throughout our many conversations; I was very impressed. BUT, the most impressive part of my experience with Wayne was that he knew that it was slightly above my initial budget and he gave me multiple chances to back out of the deal and resume looking for a less expensive car, “no harm, no foul.” Even after I committed to the purchase, he twice again gave me the opportunity to opt out. I really felt he had my best interest placed above ALL others and clearly, he did not want me to experience buyer’s remorse. I cannot say that about my previous car buying experiences. BRAVO Wayne! I did indeed purchase the car and I am extremely satisfied with the vehicle and even more so with Wayne.
