Middletown Toyota

Poor customer service . Sales department absolutely are liars. The owner of this establishment should take notice of the reviews. Had someone called Rob when I called. Would never refer anyone to this dealership

Admitted Damage, No Real Fix They acknowledged ruining my truck’s interior but offered only a cosmetic patch and no real accountability.

The sales man was good. We had a problem with Robert Boyle the finance manager. He made error in paperwork regarding miles on car, date of sales and amount of bank check we were to provide. He disregarded our concerns on mileage and sales date errors and after he called us and told us the amount of bank check we were to provide he made an error in amount because he miscalculated the tax. Each time we indicated he made an error he didn't acknowledge it, he made an error and just shrugged it off. When it came to the error in amount of check we were to provide he undercalculated amount so our bank check was short a little over $18.00. We gave him a $20.00 bill to pay that amount which he took but when we told him we wanted our change back he immediately gave us the $20.00 bill back and said he wasn't a bank. We asked where there is change and he said we would have to go upstairs to the office and try and get change. At that time we told him it was his error and he should handle the difference we owed because it was his error, not ours. He was not about to take responsibilty for the $18.00 or get change so we gave him a credit card to pay his error. As he left the office with our charge card to get it processed we heard him say, "xxxx OFF" to us. At the end of our dealings with him he told us "never to come back". Now this must be clarified by saying this was the second new Camry we bought here with in a 3 month period. Both new, both cash, both from same salesman (he is why we came back for the second car), but this time we had to deal with Robert Boyle, Finance Manager. This individual does not know how to deal with clients. We are both in our 70's, and bought 2 cars, paid cash and we really don't feel his treatment of us was what you should expect. We do not recommend this dealership if you are looking for a car because by chance you might just have to be treated rudely by Robert Boyle, Finance Manager. There is much more we could have written here but the major points were made. There is no longer kindness, or respect from this person. Stay away.