Toyota
New Car Dealership in Enfield, CT
Overall Rating
4.3/5
Read dealer reviews
At Gale Toyota we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Toyota models and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for that certain Camry, Corolla, Prius, RAV4, Tacoma or Sienna? We will do everything it takes to get you that model equipped with the features you desire. Gale Toyota has one of Connecticut's largest selections of New Toyota models, Used Toyota CT and Certified Pre-Owned Toyota vehicles.
Our certified mechanics know how to keep your new Toyota fine tuned and safe. So if you are in Enfield or the surrounding area, check out Gale Toyota!
Gale Toyota Reviews
Overall Rating
4.3/5
26 out of 32 people recommended this dealer
Horrible customer service
Reviewed by Theodore
in Longmeadow, MA
February 01, 2019
Usually pretty decent experience with recalls. Yet latest experience was extremely poor. Specifically a dead battery when my wife came to pickup our vehicle that had a recall completed the day before by Gale Toyota. (This is a 2012 vehicle with regular maintenance done to it that had no problem starting in colder weather leading up to recall). instead of addressing issue they simply gave my wife a jump and sent her on her way. Sure enough at next stop at costco - car would not start. Initial service rep I spoke to after hearing about the initial jump told me that “we put car into accessory mode during the recall, combined with cold night could have caused issue” - When calling back after hearing that car doesnt start anymore - and asking them to send someone (my wife was closeby at costco) - to at least give her a jump again - was told they cant send anyone, after escalating to sales manager (service manager was out) was fed a bunch of excuses of how this is not their fault and “your wife could have left the lights on while shopping “. At this point naturally I got a little upset - and told them that I would prefer to have them do the right thing - yet if they do not we will get a tow ourselves and then they will receive a demand letter from attorney to reimburse us. To which the sales manager acted extremely unprofessionally, getting disrespectful, as well as stating that he wont let anyone threaten him, how conversation was over etc. Finally after he calmed down when I asked him how it would make him feel if this happened to his wife - he said they would try to help and he would call me back which he did after a few minutes - (in the meantime my wife was able to get a jump from costco tire service) as I was attempting to tell the sales manager on his return call that i appreciate him trying to turn this around and do the right thing - he rudely interrupted me, accused me of mistreating his employees (claiming he listened to their “tapes”) - and proceeded to tell me to find another dealership to work with. Amazing how they think that it is a good idea to 1) send my wife on her way with just a jump in 15 degree weather 2) to think that customer service is “man handling” your customers and try to assert some type of superiority (instead of de-escalating a clearly upset husband that has his wife stranded with a dead battery after Gale Toyota performed a recall) 3) to conclude all of this by adding insult to injury when I was about to complement them on attempting to do the right thing - to imply they do not want customers such as us at their dealership. Wow. No worries Gale Toyota - we hear you loud and clear - we will take our business to Balise Toyota who from what we hear understands customer service - and will get our car purchases in the future as well as friends and family referrals. #FailedCustomerService
Craig Blatter
Reviewed by Kevin singleton
in Newport News Virginia
February 09, 2018
Craig Blatter provided horrible customer service and i will highly recommend anyone shopping for a new or used Toyota to look elsewhere. Shopping at Gale Toyota was a hige mistake
What a great experience
Reviewed by Chris P.
in Enfield, CT
May 13, 2015
After having a dramtic experience with my previous car catching fire, I was caught in the market of buying a new car unexpectedly. I test drove a few different vehicles including the Nissan Maxima, Chevy Impala, Subaru Legacy, Ford Tourus the Honda Accord, and of course the Camry XSE. I love the Camry, but that isnt the only reason why I bought it. I bought it because Barbara and Mike were fantastic. Not only did they make the car buying experience seem simple, but answered all my questions, reviewed all the product knowledge of the car with me, and worked with me to get everything financed easily and quickly. A very warm thank you to them both. I highly recommend them to everyone looking to buy a new car.
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