Stevinson Toyota East

Nicholas B always provides great customer service and takes time to explain the necessary fixes.

Always a good experience and very positive outcome. This is my favorite service center. Thank you

What an experience this was in patience, and communication for me. This was my first time using Stevinson East on my new Land Cruiser. I understand that I arrived for my 12:30 appointment at 12:32, I was late, and that was my fault. I dont however, think that my two minutes of tardiness should account for the following three and a half hours. The training that these service advisors must receive has to be on part with the famed Queen's Guard, As standing in front of one of their desks, with my hand on it, and repeatedly saying, "excuse me," took ELEVEN MINUTES, to achieve an acknowledgment of my presence. Attempting to make eye contact was met with the swiftest of lookaways on the part of any service advisor I tried with. The focus and attention to detail that they employed while stapling documents together was truly a majestic sight to behold. When I was finally able to talk to a service advisor at 12:43, he was kind enough. He quoted me 45 minutes for this oil change. I went into the quite nicely appointed waiting area where the Tom Hanks classic Big was playing on the television. As the film drew to a close I began to wonder about the state of my vehicle, and checked with the tracker that had been sent with my appointment confirmation email. Arrival was checked, but inspection, service, final tilouches, and ready for pickup remained blank. I checked my trusty watch and saw that it was now 2:31, a full 1 hour and 3 minutes past the quoted 45 minutes. I felt the need to once again test the existential crisis that the service advisors seemed particularly xxxx-bent on delivering to their customers. I was shocked at the rapidity with which Nicholas saw me coming, stapled more pages together and then told me, "We are very busy it will be another ten minutes." I went for a short walk and a cigarette. At 2:59 I recieved a text message that my Land Cruiser was ready for pickup. I made my way back to the service drive and saw my vehicle parked out front. I went to Robert's desk and shockingly there was no Nicholas. It was 3:07. The paperwork was neatly placed with my key on top but no Nicholas. I began to wait. At 3:09 I was joined by a nice couple that were also waiting for this service advisor. I attempted to approach another service advisor with a desk near to the one I was at. This is where I discovered that I appear to have a highly communicable disfigured disease (I've since checked myself in the mirror, and do not appear to have leprosy), as this advisors eyes slid off of me as I attempted to make eye contact, and as I approached him every step I took was met with an equal step in the opposite direction. All of this as he focused intently upon stapling papers together as he walked towards a nearby desk. Realizing that any active action on my part would only be met with the highest level of skill I have ever seen in ignoring the presence of another human being, I fell back on another plan, passive aggressiveness. I'm shamed that my patience and tolerance for the way I was being treated resulted in such a low form of getting things taken care of. I personally detest passive aggressive tactics in almost any situation, I simply felt that I had run out of options here. So at 3:19 I began a very loud conversation with the nice couple behind me in line. This also had no effect, as the adamantine will to never acknowledge a person in anyway shape or form that these service advisors possess, could possibly be weaponized. I began to doubt my very existence. I began to wonder what the consequences of just taking my keys from.the desk and leaving. Finally at 3:26 a godsend in coveralls came through; a tech, not a service advisor. I asked him to find My service Advisor, Finally at 3:41 he returned to his desk, and finally I was able to take my vehicle and go home. 2 stars, because my Land Cruiser did not explode on the way home.