Beach Cities Toyota Westminster

I purchased a 2025 Toyota RAV4 Hybrid XLE Premium from Beach Cities Toyota in Westminster, CA and as part of the purchase, I was charged $1,895 for a Karr alarm system. The alarm system was never installed or activated. • The dealership’s own representative confirmed this in text messages. • The dealership’s manager later admitted via email that there was no pending installation or activation. • I also received written confirmation from Karr Security that no alarm system was ever installed or activated on my vehicle. Despite multiple refund requests, the dealership has refused to refund me for the product they never delivered. For comparison, I later learned that Longo Toyota charges approximately $500 for the exact same Karr alarm system. Beach Cities Toyota charged me nearly four times that amount — for a product I never even received. This experience has been extremely disappointing. I tried to resolve this directly and fairly with the dealership, but they would not cooperate. Please carefully review all add-ons and verify installation before completing any purchase at this dealership so that you do not end up in my situation

David Trinh had going out of his way to coordinate, communicate and followup with me during my order/purchase of my 2025 Sienna XLE. He even help me to set up my car after I already took it out of the lot weeks later. That's what cuatomer service is all anout... Thanks David

Set up appointment Drove an hour Sales man couldn’t find key Waited around for a half hour or so Then left got on freeway and the sales man calls and found the keys