Envision Toyota of West Covina

Just went for oil change and tire rotated picked up my van I found out that something is wrong with the car making too much noise in the front next day I took it back. They took the car inside. This is the bearing was making noise, but in the inspection report, there was nothing written I went to another dealership they checked they told me there is nothing wrong with with front left and right bearing they rotate the tire again after that there is no noise at all dealership wanted $3000 to fix my van w Covina dealership

Formal Complaint to Toyota Dealership Service Manager To: Service Manager Juan Gonzalez(service advisor) CC: Sam Patel (626)327-1755 Sdsyal921@gmail.com Date: December 7, 2025 Subject: Formal Complaint Regarding Service Visit and Misdiagnosis on 12/03/2025 Toyota Sienna vin# 5TDKZ3DC3HS767869 Dear Service Manager & Juan Gonzalez(service advisor) I am writing to formally complain about the service, inspection accuracy, and subsequent misdiagnosis of my 2017 Toyota Sienna 5TDKZ3DC3HS767869 Timeline of Events and Facts 1. Initial Service: On 12/03/2025 at 12:37pm I brought my Sienna in for a standard oil change and tire rotation. The vehicle underwent a multi-point inspection. The official inspection report stated there were NO problems with the vehicle. 2. New Problem Arises: Immediately following the service specifically the tire rotation, a noticeable and concerning noise began to come from the vehicle. as I was driving at home and we only live a block away. 3. Return Visit & Diagnosis: I promptly returned the vehicle to your dealership the next morning at 8:00 AM to address the new noise. Your team diagnosed the issue as two completely failed front wheel bearings and stated this was the cause of the noise. and they told me a completely ridiculous price. They told me $2500 but they wouldn’t put it on paper. they were only giving me a verbal quote. What kind of business does that when I have documents of dropping off the vehicle picking up the vehicle and you give me a diagnosis report what we got but refused to get the coat 4. Independent Verification & True Cause: Because of the alarming diagnosis, I sought a second opinion from an independent mechanic. This mechanic immediately identified the issue not as a bearing failure, but as a direct result of the recent tire rotation. After they re-rotated the tires, the noise completely stopped. The Problem Your service department provided a negligent inspection, then misdiagnosed a sound that was demonstrably caused by the work they just performed. And are trying to hustle customers now because you have a new facility This led to: • Misdiagnosis: Claiming two major parts (wheel bearings) were "gone" when the issue was merely a consequence of the tire rotation • Wasted Time & Money: The serious diagnosis forced me to rent a vehicle due to concern over the car's safety, as I was driving up to San Francisco. That’s why we got the car serviced  this incurring unnecessary rental fees. Required Resolution I expect the following actions to be taken immediately to compensate for the inconvenience and poor service: 1. Full Refund for the oil change and tire rotation service performed on 12/3/2025 and another oil change 2. Full Reimbursement for the cost of the rental car I had to secure due to your misdiagnosis. (I will provide the receipt.) 3. A written explanation of why a critical misdiagnosis of a simple tire rotation issue occurred. I expect to hear back from you directly within 24 hours to confirm how and when these actions will be completed. If this matter is not resolved satisfactorily, I will be forwarding this complaint and all associated documentation to Toyota Corporate Headquarters. Sincerely, Sam Patel (626)327-1755 Sdayal921@gmail.com 2804 E Garvey Ave S West Covina 91791

I found our experience with Envision Toyota to be much more than I expected with their prompt service for my 4Runner and expert customer support team which I value greatly.