Visalia Toyota in Visalia including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

922 S Ben Maddox Way
Visalia, CA 93292

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Sales: 559-627-4777

Used Cars: 559-627-4777

Reviews of Visalia Toyota

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Overall Rating:

2.2 (out of 5)

2 out of 10 people said they would recommend this dealer

1 (out of 5)

Terrible and they don't care

Reviewed by Shaun in Visalia, CAApril 25, 2019

The dealership is terrible in all aspects regarding service. They ask customers to take a survey but nothing changes. I've been going to the dealership for 4 years and it's always the same slow and incompetent service. No discounts. No Wi-Fi. Extremely long waits regardless of the day of the week or time of day. I would rather they just tell me they don't have appointments available then set one up and then you never know if and when your car will get in for service. They don't call you when the service is done. Even something as simple as updating my address and phone number has not been done. Each time I have to re give them information that somehow it didn't get saved. And the service advisor from before is not there. The turnover in staff tells you something as well. Service advisors I speak with are new and apologize away the errors since "they just started." I've had tools left in my vehicle, wheel locks lost and misplaced. $135 diagnostic fee for something as simple as my window not rolling down. I told them what the problem was and just want it fixed, regardless it was $135. No thanks!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Firmware update for Entune Radio takes 4 hours....

Reviewed by MartyXSE in Tulare, CAJune 15, 2018

I had a scheduled appointment to get the firware updated on the Radio Entune Head Unit. This should only take 15 minutes and it took 4 hours. If I hadn't been persistent and shown them photos of others with the same unit having been updated by dealerships that knew what they were doing they were trying to tell my it wouldn't take the update so it must be already updated. They tried to show my an old TSB that was dated September of last year so it wasn't current. If they would have given me access to the file so I could put it on a USB flash drive, I would have done it myself in less than 10 minutes.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

2 (out of 5)

Poor parts department

Reviewed by Harold in Exeter, CASeptember 06, 2016

Went in to parts department to purchase some touch-up paint for my vehicle. Kept ringing bell, but nobody came for at least five minutes. When the guy finally came to desk, he seemed annoyed that I was bothering him (did not get name, but tall male in mid thirties working on 9/6/16 at 11:45) He basically asked, "What do you need" with an attitude. From now on, am going to purchase any Toyota parts online or somewhere else as don't need this poor service from them!

Customer Service 1

Buying Process 3

Quality of Repair 3

Overall Facilities 4

Maximum rating = 5

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