Visalia Toyota

Made an appointment for routine maintenance went in as scheduled. Wait time was Not Bad considering how busy they were. I was well taken care of fully informed kept up-to-date in my truck was serviced , washed and clean and ready to go in no time!! Thanks. i Definitely recommend and ill definitely be back for next routine maintenance

The dealership is terrible in all aspects regarding service. They ask customers to take a survey but nothing changes. I've been going to the dealership for 4 years and it's always the same slow and incompetent service. No discounts. No Wi-Fi. Extremely long waits regardless of the day of the week or time of day. I would rather they just tell me they don't have appointments available then set one up and then you never know if and when your car will get in for service. They don't call you when the service is done. Even something as simple as updating my address and phone number has not been done. Each time I have to re give them information that somehow it didn't get saved. And the service advisor from before is not there. The turnover in staff tells you something as well. Service advisors I speak with are new and apologize away the errors since "they just started." I've had tools left in my vehicle, wheel locks lost and misplaced. $135 diagnostic fee for something as simple as my window not rolling down. I told them what the problem was and just want it fixed, regardless it was $135. No thanks!

I had a scheduled appointment to get the firware updated on the Radio Entune Head Unit. This should only take 15 minutes and it took 4 hours. If I hadn't been persistent and shown them photos of others with the same unit having been updated by dealerships that knew what they were doing they were trying to tell my it wouldn't take the update so it must be already updated. They tried to show my an old TSB that was dated September of last year so it wasn't current. If they would have given me access to the file so I could put it on a USB flash drive, I would have done it myself in less than 10 minutes.