Toyota of San Luis Obispo

Just like most car dealers, just know that they are 100% out to separate you from your money. First and foremost. That’s their goal. I bought a 3-service maintenance plan that they are continuing to hawk. Nowhere on the flyer for it does it say it expires. You’re buying 3 in advance. Why would that expire? In the small print of the contract (“Read the contract, sir”), it expires within a timeframe where those with PHEV would never in a million years come in for. Absolutely absurd! I’m pleased with our RAV4 PHEV, but zero chance I ever buy from Toyota SAN Luis Obispo again!

Horrible customer service and care. Within a year of buying my "certified preowned car" it began to have issues with the automatic doors. The doors would open by themselves while I was driving with my petrified young children in the back. When I brought my car in for service I was told no loaner cars would be given. I then set up a rental car while my vehicle was being serviced. My vehicle was fixed under warranty and a recall. I was told that my rental car should be covered so I called the Toyota Service Department back to verify that. I spoke to a man at the service department and he assured me that yes everything including the rental was covered. He advised me to drop off the rental at the dealership and the rest would be taken care of. I followed this employees directions and left. Two days later I saw charges on my card from Enterprise. Well I come to find out that my rental was not covered because the recall for my doors was "not available yet". After much debate with the incompetent Manager Nicole I have to in fact pay for the rental even though the fix was labeled under warranty and recall. I also ended up having to pay an extra two days for the rental car while it was sitting at the dealership due to the instructions I received from the service department. In total I'm looking at over 800 dollars in rental car fees. I am very disappointed with the lack of communication and customer service this dealership has. I will only go to local body shops in the future. Overpriced cars and horrible service. Go elsewhere!!

I purchased a used Toyota Tundra from this dealership, and just one day after driving it off the lot, I noticed the fuel gauge wasn’t working properly — it gets stuck on “full” and doesn’t update until I refill the tank again. I called the dealership multiple times and was told that the sales representative Eddie would handle it. While he initially promised to check with the service department for a solution, it’s been nothing but delays and vague responses since then. It feels like they’re just dragging their feet instead of taking responsibility for an issue that showed up immediately after purchase. Very disappointed with the lack of follow-through and accountability.